Security Site Supervisor - Corporate HQ

Alliedbarton Security Services; Ann Arbor (MI); On-site; USD 48,000 - 66,000; Full time

Job summary

Allied Universal Services is currently seeking a Security Site Supervisor to oversee a shift at a designated client site in Ann Arbor, MI. You will supervise officers, coordinating with the Account Manager and Field Operations Manager to ensure delivery of high-quality security services.

The role requires strong communication, leadership, and crisis-management skills, with the ability to coach staff, prepare logs, and enforce safety and contract standards across daily operations.

Qualifications

• High school diploma or GED required.
• 21 years of age or older.
• Effective written and oral communication and interpersonal skills.
• Ability to prepare reports and logs neatly.
• Ability to read and understand procedures.
• Valid Driver’s License with a clean record and driving experience.
• Background check and drug/alcohol test required.
• Intermediate computer skills for client-site wireless tech.
• Ability to handle crisis situations calmly and effectively.
• Enforce contract standards and safety programs.

Responsibilities

• Supervise and coordinate delivery of services on a shift.
• Act as liaison between site supervisor, Account Manager, and officers.
• Provide coaching, recognition and discipline within policy.
• Capable of using scheduling and billing software to produce reports.
• Enforce Allied Universal policies and safety procedures.
• Handle varied environments and assist in unemployment hearings as needed.

Skills

Effective written and oral comms

Interpersonal skills

Leadership / supervision

Crisis management

Customer service

Driving (valid license)

Written reports/logs

Read and understand procedures

Computer literacy

Scheduling/billing software

Education

High school diploma or GED

Tools

Scheduling software

Billing software

Microsoft Office

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal Services is currently searching for a Security Site Supervisor.

The Security Site Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Security Site Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Qualifications/Requirements:

• High school diploma or equivalent required
• At least 21 years of age
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting;
• Must be able to read and understand all operating procedures and instructions

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Display exceptional customer service and communication skills
• Ability to handle crisis situations at the client site, calmly and efficiently
• Enforce Contract Standards
• Administers site safety programs outlining site-specific hazards for security officers including vehicle / driving safety as appropriate to corporate procedures
• Prepared to participate in unemployment hearings
• Capably utilizes scheduling and billing software, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management
• Enforces Allied Universal’s policies as outlined in the handbooks and executive memos
• Able to:
  • Work in various environments such as cold weather, rain/snow or heat
  • Occasionally lift or carry up to 40 pounds
  • Climb stairs, ramps, or ladders occasionally during shift
  • Stand or walk on various surfaces for long periods of time

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.