Security Site Supervisor-38607

Harvard Maintenance, Inc; New York (NY); On-site; USD 38,572 - 46,838; Full time

Benefits offered by this job

Health benefits

401K enrollment

Paid time off

Job summary

Harvard Protection Services is seeking an Account Manager to oversee a single customer account in the Manhattan area. You will lead security personnel, ensure contract compliance, and coordinate daily operations during night shifts.

The role requires strong interpersonal skills, time management, and the ability to respond to emergencies. Responsibilities include training staff, maintaining timekeeping, and producing management reports for the client and internal teams.

Qualifications

• Must have state or municipality mandated security officer licenses.
• Advanced education degree or criminal justice related degree preferred.
• 3-5 years civilian law enforcement or private security experience or military experience with favorable discharge.

Responsibilities

• Lead security personnel to meet customer expectations and contract requirements.
• Manage scheduling, overtime, daily logs, and incident reports.
• Perform staff training and development; supervise, evaluate, and discipline as needed.
• Maintain timekeeping records and review staff performance.
• Coordinate emergency response and follow established procedures.
• Ensure 24/7 availability for assigned accounts.
• Oversee compliance and regulatory matters; prepare reports on incidents.

Skills

Interpersonal communication

Time management

Problem solving

Microsoft Office

Security knowledge

Education

Advanced education degree

Criminal Justice or related degree

Tools

Scheduling software

Job description

Position Objective

Job Site Location

US-NY-Manhattan

Requisition ID

2026-38607

Schedule

Wednesday & Thursday 11pm - 7am Friday & Saturday 11pm - 11am

Hire Type

Full-Time

Company Overview

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary

Our Account Managers support Harvard Protection in our goal of providing best in class security and life safety services. Our Managers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. Site Account Managers are responsible for the day-to-day leadership and management of the single customer account(s) they are assigned.

Essential Duties and Responsibilities

• Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
• Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
• Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work
• Maintain up to date and accurate timekeeping systems and records for staff
• Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
• Provide immediate response to emergencies and issues that arise
• Follow and coordinate established emergency response, action planning and procedures
• Maintain 24 / 7 availability and to the customer account(s) assigned
• Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)
• Management of compliance and regulatory matters
• Initiate preliminary investigations into incidents
• Prepare reports on accidents, incidents, and suspicious activities, as required
• Prepare required weekly, bi-weekly and monthly manager reports
• Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications
• Facilitate any required maintenance of vehicles
• Assist to lead in the procurement process and maintenance of uniforms and equipment
• Maintain professional working relationships with local, state, and federal law enforcement agencies
• The essential duties and responsibilities may differ by customer location assigned

Knowledge and Skill Requirements

• State or municipality mandated security officer licenses
• Candidates should possess some of the following verifiable experiences;
  • Advanced education degree
  • Criminal Justice degree or law enforcement related degree
  • 3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills
• Excellent time management skills and the ability to prioritize and problem solve
• Good computer skills including Microsoft Office
• Additional knowledge within a computerized scheduling operating system is helpful

Compensation

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

About Harvard Protection Services

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer's trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Equal Opportunity Statement

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities

Salary & Wage Details

$31.00/ HR

Schedule

Wednesday & Thursday 11pm - 7am Friday & Saturday 11pm - 11am