Security Site Supervisor

Consultora Videco S.R.L.; Greencastle (Franklin County); On-site; USD 48,000 - 62,000; Full time

Job summary

Consultora Videco S.R.L. is seeking a Security Supervisor to lead a team of Security Officers and site staff. You will ensure adherence to post orders, complete rounds, and file reports while maintaining high-quality customer service at client sites.

The role may include coaching, training, and potential payroll support. Required are a high school diploma or GED with 2+ years of related experience; retail experience is a plus.

Qualifications

• High School Diploma or GED and 2 years related experience.
• Retail experience preferred.
• Knowledge of security operations with emphasis on patrol, inspection and response.

Responsibilities

• Supervise Security Officers, Lead Officers and site personnel; ensure post orders are followed and reports filed.
• Coach and discipline personnel; meet with employees and document actions.
• Train Officers; review assignments and post orders.
• Assist in payroll and personnel data submission.
• Ensure adequate coverage of all posts and positions.
• Prepare and submit various required reports.
• Inspect posts and outline tasks to subordinates.
• Meet client representatives to ensure security requirements are met and provide quality customer service.
• Perform supervisory duties per company policy, including hiring recommendations.
• May perform duties of a Security Officer as needed.

Skills

Supervisory experience

Customer service

Security operations

Post orders

Coaching & discipline

Reporting

Education

High School Diploma or GED

Job description

2 years of supervisory experience. Must be able to stand for long periods of time, walk long distances, conduct foot patrols indoors and outdoors, and have excellent customer service skills.

ESSENTIAL FUNCTIONS

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience:

High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies (as demonstrated through experience, training, and/or testing:

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.l>?? holds??
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