Security Site Supervisor

Securitas Global Clients America; Billerica (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

401k

Paid Time Off

Paid Uniforms

Paid Training

EAP

Job summary

Securitas is seeking a Security Site Supervisor in Billerica, MA. The role oversees on-site security officers, manages schedules, conducts inspections, and acts as the primary liaison with the client.

Training and mentoring of staff are key responsibilities, along with documenting incidents and enforcing client instructions. The position requires a high school diploma or GED, security experience with supervisory potential, and strong leadership and communication skills.

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Prior security experience required; supervisory experience strongly preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain calm and make decisions in high-pressure situations.
• Proficiency with basic computer systems and reporting tools.
• CPR/First Aid certification (preferred or willingness to obtain).

Responsibilities

• Supervise and support on-site security officers to ensure high-quality service delivery.
• Develop, manage, and adjust officer schedules to maintain proper site coverage.
• Conduct regular patrols and inspections to ensure adherence to security procedures.
• Serve as the main liaison between the client and security team, addressing concerns and providing updates.
• Train, mentor, and evaluate security staff, including onboarding new hires.
• Ensure all incidents, accidents, and unusual activities are properly documented and reported.
• Enforce company policies, post orders, and client-specific instructions.
• Respond to emergencies and coordinate with local law enforcement, fire departments, or medical personnel as needed.
• Maintain accurate records, logs, and reports in accordance with company standards.
• Monitor access control systems, CCTV, and alarm systems where applicable.
• Promote a culture of professionalism, accountability, and customer service.

Skills

Leadership

Communication

Problem-solving

Calm under pressure

Reporting tools

Computer proficiency

CPR/First Aid

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Computer systems

Reporting tools

Job description

Job Description

Security Site Supervisor

Location: Billerica, MA

Shift: Monday-Friday, 6am-2pm

Pay Rate: $24.00/hour

Essential Functions

• Supervise and support on-site security officers to ensure high-quality service delivery
• Develop, manage, and adjust officer schedules to maintain proper site coverage
• Conduct regular patrols and inspections to ensure adherence to security procedures
• Serve as the main liaison between the client and security team, addressing concerns and providing updates
• Train, mentor, and evaluate security staff, including onboarding new hires
• Ensure all incidents, accidents, and unusual activities are properly documented and reported
• Enforce company policies, post orders, and client-specific instructions
• Respond to emergencies and coordinate with local law enforcement, fire departments, or medical personnel as needed
• Maintain accurate records, logs, and reports in accordance with company standards
• Monitor access control systems, CCTV, and alarm systems where applicable
• Promote a culture of professionalism, accountability, and customer service

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred
• Prior security experience required; supervisory experience strongly preferred
• Strong leadership, communication, and problem-solving skills
• Ability to remain calm and make decisions in high-pressure situations
• Proficiency with basic computer systems and reporting tools
• CPR/First Aid certification (preferred or willingness to obtain)

Enhanced Benefits

• Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)
• 401k with Employer Matching
• Paid Life Insurance, Paid Time Off, Paid Uniforms, Paid Training
• Specialized Programs for Continued Education for Security Officers
• Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
• Employee Assistance Programs (EAP)
• Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)

EOE/M/F/Vet/Disabilities

#NorthernNE

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About The Team

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.