Security Site Supervisor

Securitas Security Services USA, Inc.; Billerica (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance (Anthem)

401k with Employer Matching

Paid Life Insurance

Paid Time Off

Paid Uniforms

Paid Training

EAP

Employee Discounts

Job summary

Securitas Security Services USA, Inc. in Billerica, MA is seeking a Security Site Supervisor to oversee daily security operations at a client site.

You will lead on-site staff, coordinate schedules, and serve as the primary liaison between the client and security personnel. The role requires a high school diploma or GED (associate or bachelor’s preferred), prior security and supervisory experience, and strong leadership and communication skills.

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Prior security experience required; supervisory experience strongly preferred.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Supervise and support on-site security officers to ensure high-quality service delivery
• Develop, manage, and adjust officer schedules to maintain proper site coverage
• Conduct regular patrols and inspections to ensure adherence to security procedures
• Serve as the main liaison between the client and security team, addressing concerns and providing updates
• Train, mentor, and evaluate security staff, including onboarding new hires
• Ensure all incidents, accidents, and unusual activities are properly documented and reported
• Enforce company policies, post orders, and client-specific instructions
• Respond to emergencies and coordinate with local law enforcement, fire departments, or medical personnel as needed
• Maintain accurate records, logs, and reports in accordance with company standards
• Monitor access control systems, CCTV, and alarm systems where applicable
• Promote a culture of professionalism, accountability, and customer service

Skills

Leadership

Communication

Problem solving

Calm under pressure

Computer proficiency

CPR/First Aid

Education

High School Diploma

GED

Associate's Degree

Bachelor's Degree

Job description

Location: Billerica, MA

Shift: Monday-Friday, 6am-2pm

Pay Rate: $24.00/hour

The Security Site Supervisor is responsible for overseeing daily security operations at an assigned client site. This role ensures the safety and security of client property, personnel, and visitors while maintaining compliance with company policies and client expectations. The supervisor leads on-site security staff, coordinates schedules, and serves as the primary point of contact between the client and security personnel.

Essential Functions

• Supervise and support on-site security officers to ensure high-quality service delivery
• Develop, manage, and adjust officer schedules to maintain proper site coverage
• Conduct regular patrols and inspections to ensure adherence to security procedures
• Serve as the main liaison between the client and security team, addressing concerns and providing updates
• Train, mentor, and evaluate security staff, including onboarding new hires
• Ensure all incidents, accidents, and unusual activities are properly documented and reported
• Enforce company policies, post orders, and client-specific instructions
• Respond to emergencies and coordinate with local law enforcement, fire departments, or medical personnel as needed
• Maintain accurate records, logs, and reports in accordance with company standards
• Monitor access control systems, CCTV, and alarm systems where applicable
• Promote a culture of professionalism, accountability, and customer service

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred
• Prior security experience required; supervisory experience strongly preferred
• Strong leadership, communication, and problem-solving skills
• Ability to remain calm and make decisions in high-pressure situations
• Proficiency with basic computer systems and reporting tools
• CPR/First Aid certification (preferred or willingness to obtain)

Enhanced Benefits

• Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)
• 401k with Employer Matching
• Paid Life Insurance, Paid Time Off, Paid Uniforms, Paid Training
• Specialized Programs for Continued Education for Security Officers
• Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
• Employee Assistance Programs (EAP)
• Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)

EOE/M/F/Vet/Disabilities

#NorthernNE

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.