Security Shift Supervisor Retail Center

Allied Universal; New York (NY); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plans

Holidays and vacation pay

Job summary

Allied Universal is hiring a Professional Security Shift Supervisor for a Retail Center in Manhattan. Full-time role with shifts 3pm–11pm; candidates must be flexible Monday through Sunday.

The position oversees security staff, coordinates with management, and ensures quality service on the assigned shift. Requirements include a high school diploma, 18+ years old, strong communication, report-writing ability, and a valid driver’s license.

Qualifications

• High school diploma or equivalent required.
• At least 18 years of age.
• Strong written and verbal communication skills with the public.
• Ability to prepare reports and logs in neat handwriting.
• Must read and understand operating procedures and instructions.
• Must have a valid driver's license and a clean driving record.

Responsibilities

• Oversee and coordinate services on a specific shift at the customer site.
• Supervise staff on the shift with coaching and discipline within policy.
• Act as liaison between site supervisor, Account Manager, and officers.
• Maintain exceptional customer service and handle crises calmly.

Skills

Communication skills

Written reports

Crisis management

Customer service

Team supervision

Intermediary computer skills

Education

High school diploma or equivalent

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring Shift Supervisor to oversee a Retail Center located in Manhattan

• Positions Are: Full Time
• Work Shifts Available: 3pm - 11pm
• Workdays Available: Candidates should be flexible Monday - Sunday
• Pay Rate: $29.75- 30.75 hour

Allied Universal Services is currently searching for a Professional Security Shift Supervisor.

The Security Shift Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Qualifications/Requirements

• High school diploma or equivalent required
• At least 18 years of age
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting;
• Must be able to read and understand all operating procedures and instructions
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Display exceptional customer service and communication skills
• Ability to handle crisis situations at the client site, calmly and efficiently
• Able to:
• Work in various environments such as cold weather, rain/snow or heat
• Occasionally lift or carry up to 40 pounds
• Climb stairs, ramps, or ladders occasionally during shift
• Stand or walk on various surfaces for long periods of time

BENEFITS

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

PILB #1863

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com