Security Shift Supervisor - Hotel

Allied Universal; Cleveland (OH); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plans

Holiday pay (time and a half)

Vacation time after one year

Job summary

Allied Universal is seeking a Security Shift Supervisor – Hotel in Cleveland, OH. This full-time role pays $18.00 per hour and oversees security staff on a specific shift, coordinating with site leadership to ensure high-quality service.

The position requires strong communication, crisis management, and report-writing abilities, plus a clean driving record for driving posts and the ability to pass background checks. Join a team focused on safety and customer service.

Qualifications

• Must be 18+ years old.
• High school diploma or equivalent or 5 years verifiable security experience.
• Strong written and verbal communication and interpersonal skills.
• Ability to prepare clear reports/logs.
• Ability to read and follow operating procedures.
• License requirements may apply per state/local laws.
• Must have a valid driver’s license and clean driving record for driving posts.
• Pass background check and (where required) drug/alcohol testing.
• Ability to operate client-site wireless technology.
• Calmly handle crisis situations with customers on-site.

Responsibilities

• Supervise and coordinate security services on a specific shift.
• Act as liaison between site supervisor, Account Manager/Field Operations Manager and officers.
• Provide coaching, recognition and discipline within empowerment guidelines.
• Ensure quality service delivery on the assigned shift.
• Maintain clear written logs and reports.

Skills

Written communication

Oral communication

Interpersonal skills

Report writing

Crisis management

Customer service

Education

High school diploma or equivalent / 5 years experience

Tools

Basic computer skills

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Security Shift Supervisor – Hotel

Full Time

$18.00 / Hour

Secure Your Future: We have Opportunities for Experienced Security Officers!

Allied Universal Services is currently searching for a Professional Security Shift Supervisor.

The Shift Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Security Shift Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Qualifications/Requirements

• At least 18 years of age


• Possess a high school diploma or equivalent, or 5 years verifiable experience


• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines


• Must be able to frequently prepare written reports and logs in neat, legible handwriting;


• Must be able to read and understand all operating procedures and instructions


• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.


• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.


• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check


• Intermediate computer skills to utilize innovative, wireless technology at client specific sites


• Ability to handle both common and crisis situations at the client site, calmly and efficiently


• Display exceptional customer service and communication skills


• Ability to handle crisis situations at the client site, calmly and efficiently

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance


• Company's retirement plans


• Seven holidays annually paid at time and a half, if worked


• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information: www.aus.com

To find an office near you, please visit: www.aus.com/offices.