Security Shift Supervisor - Campus Security

Allied Universal; Cleveland (OH); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Basic life insurance

AD&D insurance

Disability insurance

Seven holidays annually paid at time &

Vacation after one year of employment

Job summary

Allied Universal is seeking a Professional Security Shift Supervisor for campus sites in the Cleveland area. You will supervise and coordinate security staff on a shift, ensuring high-quality service and quick response to incidents.

The role requires strong communication, reliable reporting, and the ability to handle crises calmly while maintaining excellent customer service. Full-time position with competitive benefits and afternoon/night flex shifts.

Qualifications

• High school diploma or equivalent, or 5 years verifiable security experience.
• Must be 18+ with strong communication and interpersonal skills.
• Ability to prepare written reports and logs neatly.
• Must read and understand operating procedures and instructions.
• Background check and drug/alcohol test may be required.
• Valid driver's license with clean driving record for driving positions.
• Intermediate computer skills to use wireless client-site technology.
• Ability to handle crises calmly while providing service.

Responsibilities

• Supervise staff on assigned shift and coordinate service delivery.
• Act as liaison between site supervisor, Account Manager, and security officers.
• Provide coaching, recognition, and discipline within empowerment guidelines.
• Prepare written reports and logs as required.
• Respond effectively to crises and maintain customer service standards.

Skills

Customer service

Communication

Crisis management

Report writing

Computer literacy

Driving

Education

High School Diploma or equivalent

5+ years verifiable experience

Tools

MS Office

Wireless technology

Job description

Overview

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Security Shift Supervisor - Campus Security

Two Openings Available

Flex Shifts Afternoons and Nights

Full Time

$21.75 / Hour

Allied Universal Services is currently searching for a Professional Security Shift Supervisor.

The Shift Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Security Shift Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Qualifications/Requirements:

• At least 18 years of age
• Possess a high school diploma or equivalent, or 5 years verifiable experience
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting;
• Must be able to read and understand all operating procedures and instructions
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Display exceptional customer service and communication skills
• Ability to handle crisis situations at the client site, calmly and efficiently

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com