Security Shift Supervisor

Securitas USA; Greencastle (Franklin County); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

Securitas USA is seeking a Security Shift Supervisor to manage daily security operations on a client site in a full-time Monday–Friday 0600–1400 shift. You will supervise officers, coordinate with the client, and ensure posts and reports are completed.

The role requires strong customer service, attention to detail, and experience in security or law enforcement. You will coach staff, handle scheduling, and participate in training while maintaining compliance with site policies.

Qualifications

• High School Diploma or GED with 2 years related experience, or equivalent.
• Minimum 2 years of retail experience preferred.

Responsabilités

• Supervise Security Officers and Lead Officers at client site; ensure post orders and rounds are followed.
• Coach and discipline personnel; document actions and outcomes.
• Train officers; review assignments and post orders.
• Assist payroll and personnel data submissions.
• Ensure adequate post coverage and timely reporting.
• Meet with client reps to confirm security requirements.
• Perform hiring, orientation, training, and performance reviews as needed.
• May perform Security Officer duties per post orders.

Connaissances

Customer service

Computer skills

Attention to detail

Fast-paced environment

Security experience

Law enforcement/military experience

Formation

High School Diploma or GED

Description du poste

Security Shift Supervisor

Wage: $23.00/ hour

Positons Details:

• Full-time position (40 hours/week)
• Monday through Friday, 0600-1400
• Will serve as a point of contact for the client, site supervisor, and officers regarding concerns and questions
• Will lead a team of six or more officers
• Responsible for counseling, disciplining, and training officers
• Will assist with scheduling and handling call-offs
• Could walk up to 5 miles a day, stand for long periods of time, and conduct exterior and interior patrols
• This is a secure site. Cell phone use will not be allowed while on site
• Responsible for ensuring breaks are provided and policies and procedures are followed

Qualifications:

• Must have excellent customer service skills and computer skills
• Must be comfortable working in a fast-paced environment
• Must have high attention to detail
• More than 2 years of security experience and/or previous law enforcement, corrections, or military experience

ESSENTIAL FUNCTIONS

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience:

High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies (as demonstrated through experience, training, and/or testing ):

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.

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