Security Shift Supervisor

Titan Security Group; Chicago (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Career growth opportunities

Training and development

Job summary

Titan Security Group in Chicago seeks a Security Shift Supervisor to manage shift operations for a 52-story Class A skyscraper and a 1.5-acre riverside plaza. Reporting to the Security Director, you will lead on-duty officers, oversee access control and CCTV, and uphold security standards across a 1 million+ sq. ft. site.

Schedule: Thursday-Sunday 3:00pm–11:00pm, Monday 11:00pm–07:00am. This role emphasizes leadership, client service, and safety across all shifts.

Qualifications

• At least 3 years of prior security officer experience and 2 years of continuous supervisory experience.
• Must be able to read, write, and understand English. Bi-lingual considered a plus.

Responsibilities

• Lead, direct, and motivate on-duty security officers to ensure adherence to post orders and safety guidelines.
• Report to Site Supervisor/Director and/or Titan Management.
• Manage a team of guards, including coaching, development and performance reviews.
• Ensure security services meet client expectations and protect people and property.
• Handle escalated incidents and emergencies promptly and professionally.
• Maintain post orders, access control procedures, and CCTV monitoring.

Skills

Supervisory leadership

English proficiency

Customer service

Education

High School diploma or GED

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are seeking an operational, highly professional Security Shift Supervisor to manage shift operations for an iconic 52-story, Class A skyscraper and 1.5-acre riverside plaza in Chicago’s West Loop. Reporting directly to the Security Director, this role leads on‑duty security officers, oversees access control and CCTV monitoring, and maintains security and customer service standards across a 1 million+ sq. ft. commercial property.

Schedule for this role: Thursday - Sunday: 3:00pm-11:00pm, Monday: 11:00pm-07:00am

Responsibilities:

• Lead, direct, and motivate on‑duty security officers to ensure adherence to post orders, safety guidelines, and company policies.
• Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
• Manage a team of security officers, including participating in, training, coaching, development and support.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle all escalated security issues or emergency situations appropriately.
• Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).
• Provide the basis of a great work environment by treating staff with respect.
• Assist in the Coordination and/or conduct site‑specific “on the job training”, client‑specific training and annual refresher training for staff by adhering to Titan’s training standards.
• Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.
• Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.
• Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
• Maintain access control procedures set by building management.
• Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
• Identify all tenants and/or visitors upon arrival.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Observe departing personnel to guard against theft of tenant or building property.
• Monitor security cameras that are within the facility.
• Respond to incidents including property emergencies.
• Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
• Ability to stand/sit/walk for extended periods of time.
• Assist tenants and visitors with directions and general business information.
• Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Other duties as assigned.

***These positions require at least 2 years of continuous supervisory experience.***

Qualifications

Education and/or Experience:

High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience. Must be at least 18 years of age.

Certificates, Licenses, Registrations:

Valid Security License if required by state, driver’s license as applicable.

Language Skills:

Must have the ability to read, write, speak, and understand English. Bi‑lingual considered a plus.

Other Qualifications:

Ability to pass pre‑employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.

Physical Demands:

The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.

Pay and Benefits

• $22.75 / hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills‑enhancing training

EOE/M/F/D/V

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