Security Service Technician – Cheyenne, WY

Cook Solutions Group Inc; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k match

Paid time off

Holidays

Volunteer time

Company vehicle

Gas card

Tuition reimbursement

Job summary

Cook Solutions Group in Cheyenne, WY seeks a Full Time Security Service Technician to install, service and troubleshoot electronic and physical security systems, conduct site surveys, and train customers. Travel up to a week may be required. A valid driver’s license and customer-service focus are essential; DOE certifications encouraged.

The role supports a culture of reliability and hands-on service, with comprehensive benefits and growth opportunities within the team.

Qualifications

• High School Diploma or GED equivalent required.
• 2-5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
• Knowledge of security equipment such as alarm systems, access control, video CCTV systems, drive up systems & under counter teller equipment preferred.
• Ability to travel up to a week if necessary.
• Valid driver's license and clean driving record.

Responsibilities

• Travels to clients site for alarm failure troubleshooting and repair; may travel up to a week at a time.
• Installs and services electronic and physical security products including wiring.
• Installs and wires electronic equipment used in systems.
• Accounts for all installation and service tools/equipment and inventory.
• Tests all installed/serviced equipment for proper performance and code compliance.
• Troubleshoots and repairs electronic and physical security equipment.
• Communicates project status to management as necessary.

Skills

Security service experience

Driver's license

Customer service

Travel readiness

Education

High School Diploma or GED

Tools

Bosch security systems

Lenel access control

DVR/3VR systems

Video CCTV

Job description

Cook Solutions Group listed as a 100 Best Companies to Work for is looking for a Full Time Security Service Technician with excellent customer service communication and time management skills a professional attitude and appearance and the ability to integrate into our We Make It Happen culture Responsibilities include but are not limited to installing wires and equipment responding to service calls conducting site surveys performing installation startup system commissioning and customer training by performing the following duties We are also looking to cross train this individual for a cross trained role to assist with ATM service in the area as well

Location Cheyenne WY Pay 22 30 hour DOE and Certifications

What you’ll do

• 1 Travels to clients site for alarm failure troubleshooting and repair Expected to travel for up to a week at a time when necessary
• 2 Installs and services electronic and physical security products including pulling wire per
• 3 Installs and wires electronic equipment used in systems
• 4 Accounts for all installation and service toolsequipment and all job partsinventory
• 5 Tests all installedserviced equipment to ensure proper performance and compliance with customers requirements and all applicable codes
• 6 Troubleshoots and repairs electronic and physical security equipment
• 7 Communicates important project status information to management as necessary installation or service
• 8 Communicates with customers on job status or completion installation or service
• 9 Conducts site surveys upon request of management
• 10 Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines ie time sheets expense reports change orders equipment transfers etc
• 11 Follows Purchasing procedures using database system and supervisor approval to account for products needed
• 12 Maintains and controls assigned truck stock inventory in an organized manner Reports stock items during company inventory audits
• 13 Maintains control and safeguards all company or customer property or information of which employee has been entrusted
• 14 Ensures company vehicle is maintained according to established standards Keeps vehicle clean inside and out
• 15 Maintains clean driving record and operates company vehicles using safe driving practices
• 16 Responsible for training less experienced employees and trainees on company procedures systems and installationservice techniques
• 17 Ensures all work is preformed to CSG quality standards and practices
• 18 Works in compliance with FederalState laws regarding safety of self and others always
• 19 Expected to solicit new business when not working on service or installation

What you bring

High School Diploma or GED equivalent required2 5 years of electronic and physical security service and installation experience andor training; or equivalent combination of education and experienceValid drivers license and clean driving recordKnowledge of security equipment such as alarm systems access control video CCTV systems drive up systems & under counter teller equipment is preferredKnowledge of Bosch DMP March DVR 3VR andor Lenel Access control product lines preferredCustomer service experience is a plusAbility to travel up to a week if necessaryThe employee is occasionally required to sit; climb or balance; stoop kneel crouch or crawl The employee must occasionally lift andor move up to 100 pounds and regularly lift andor move up to 50 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

Cook Solutions Group CSG provides our employees with the most comprehensive benefits program to enhance their quality of life CSG employees enjoy competitive salaries; CSG pays 90 of the PPO insurance premium for the employee; 100 for a high deductible plan and 50 for the dependents Both plans have reasonable deductible levels and co pay amounts; a 401k retirement match; Paid Time Off PTO; 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time company vehicle and gas card quarterly bonus program tuition reimbursement and much more

Why work at Cook Solutions Group

We know our employees are what make our business succeed Thats why weve cultivated a casual upbeat environment that enhances productivity satisfaction and retention We strive to provide the best most equitable and cost effective benefits for employees New employees become eligible for benefits on the first of the month following the 60 day day waiting period who work a minimum of 30 hours per week Our employees are encouraged to take advantage of flexible scheduling maintain a healthy work life balance and volunteer in their communities through our Cook Community Builders program

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity We will not discriminate against employees or applicants for employment on any legally recognized basis protected class including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy childbirth or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal state or local law