Security Service Technician 3

Convergint-4; San Diego (CA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

10 Company Holidays and 13 days PTO

Life insurance

Disability Plan

401K Matching

Cell phone reimbursement

Job summary

Convergint is seeking a full-time Security Service Technician to service and support existing customers, respond to service calls, and manage small projects. You will be part of a team that values growth, integrity, and results while delivering world-class service.

With a 20-year track record, Convergint emphasizes a colleague-first culture and equal opportunity. The role requires travel locally, hands-on technical work, and completing detailed service reports.

Qualifications

• Excellent customer focus and ability to work under pressure.
• Advanced technical skills related to fire alarm and electronic security systems.
• Advanced programming skills and troubleshooting ability.
• Advanced mechanical and electrical aptitude with common tools.
• Strong verbal, written and interpersonal communication skills.
• Strong organizational skills; ability to handle multiple service needs.
• MS Office proficiency (Outlook, Word, Excel)
• Self-starter with minimal supervision.
• Valid driver’s license with clean record.
• Willingness to travel locally; limited overnight travel.

Responsibilities

• Respond to routine and non-routine customer service calls, scheduled maintenance and emergency after-hours service.
• Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Complete accurate and detailed service reports for invoicing and cost tracking.
• Use troubleshooting skills to fix problems in malfunctioning equipment or software.

Skills

Customer service

Technical troubleshooting

Programming basics

Mechanical aptitude

Electrical aptitude

Communication

Organizational skills

MS Office

Self-starter

Driver's license

Travel readiness

Education

High School/GED

Tools

AMAG

Lenel

Genetec

Software House CCURE/S2

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.
• Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
• Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Strong verbal, written and interpersonal communication skills.
• Strong organizational skills and the ability to handle multiple service needs simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
• To be a self-starter and work well with minimal supervision.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: High School/GED or equivalent experience

Minimum Experience: 5-7 years servicing, integrating, and programming access control systems

• Relevant field service
• Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2

The expected compensation range for this position is between $41.00 - $50.00 per hour, depending on experience.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Preferred

Drive Not CDL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.