Security Service Technician 3

Convergint

Foxborough (MA)

On-site

USD 60,000 - 80,000

Full time

6 days ago

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Benefits offered by this job

Paid time off

Wellness program

Medical, Dental & Vision Plan

401K Matching

Tuition reimbursement

Company vehicle

Job summary

Convergint is seeking a full-time Security Service Technician to service and support existing customers, respond to service calls, and manage small projects. You’ll join a dynamic team within a culture that values growth, accountability and results.

You will service fire alarm and electronic security systems, troubleshoot, and install projects as needed. The role requires local travel and a valid driver’s license, with potential occasional overnight stays.

Qualifications

Experience in servicing, integrating, and programming access control systems
Experience with firefighting and electronic security systems preferred
Strong troubleshooting and problem-solving abilities
Ability to travel locally to job sites regularly, with minimal overnight travel
Excellent communication and organizational skills

Responsibilities

Respond to service calls and perform maintenance on security systems
Diagnose, troubleshoot, repair, or replace defective parts
Install projects as necessary
Complete accurate service reports for invoicing and cost tracking
Provide exceptional customer service and support to clients

Skills

Customer service

Technical skills

Programming skills

Mechanical aptitude

Electrical aptitude

Communication skills

Organizational skills

MS Office

Self-starter

Driver's license

Local travel

Education

High School/GED

Tools

AMAG

Lenel

Genetec

Milestone / Genetec CCTV

DMP

Bosch intrusion systems

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

What You’ll Need

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.
Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Strong verbal, written and interpersonal communication skills.
Strong organizational skills and the ability to handle multiple service needs simultaneously.
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
To be a self-starter and work well with minimal supervision.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: