Security Service Technician 2

Convergint; La Palma (CA); On-site; USD 44,083 - 67,502; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement or company vehicle

Job summary

A leading security solutions provider in California is seeking an enthusiastic Security Service Technician to join their dynamic team. The role involves responding to service calls, troubleshooting issues, and maintaining high customer satisfaction. Candidates should have over 5 years of experience with security systems and a strong commitment to problem-solving. Benefits include competitive salary, comprehensive health coverage, and paid time off. Join us to contribute to a positive work culture and grow within the organization.

Qualifications

• 5+ years of experience in servicing and programming access control systems.
• Ability to travel locally to job sites as required.
• Solid mechanical and electrical skills with various tools.

Responsibilities

• Respond to customer service calls, maintenance, and emergency calls.
• Diagnose and repair systems, ensuring customer satisfaction.
• Perform service duties during normal hours and on-call as necessary.

Skills

Customer focus

Technical skills

Problem-solving

Mechanical aptitude

Communication skills

Education

High School/GED

Tools

Microsoft Office

Hand tools

Power tools

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will respond to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; diagnose, troubleshoot, repair, and replace defective parts and debug a variety of systems for more complicated problems; install projects as necessary. Qualified candidates must be aligned with Convergint's Values and Beliefs. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self‑starter and work well with general supervision.
• Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, and crimper).
• Frequent visits to job sites are required. Minimal overnight travel is required. A valid driver’s license is required.
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple service needs simultaneously.
• Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).
• Perform service duties during normal business hours and on‑call after‑hours, weekends, and holidays rotation.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self‑starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Minimum Experience: 5+ years servicing, integrating, and programming access control systems

Preferred Experience (but not required):

• Relevant field service
• CCTV experience: Milestone / Genetec
• Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
• Intrusion experience: DMP / Bosch

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

The anticipated hourly compensation of this role is $32-–$49/hr.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.