Security Service Specialist 1 - Knoxville, TN

Convergint Technologies, LLC; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Medical plan

401K matching

Tuition reimbursement

Company vehicle

Cell phone reimbursement

Parental leave

Job summary

Convergint Technologies, LLC is seeking a full-time Security Service Technician to join our growing team in a culture that emphasizes safety, service, and career development. You will respond to service calls, diagnose issues, repair systems, and install projects for diverse security and life safety platforms.

You will work closely with the team to deliver world-class service while adhering to federal and local regulations and Convergint Health and Safety policies.

Qualifications

• Education: High School/GED or equivalent experience.
• Experience in electronic security or building automation is preferred.
• Experience with access control and CCTV systems is a plus.

Responsibilities

• Respond to routine and after-hours service calls on a timely basis.
• Diagnose, troubleshoot, repair, replace defective parts and debug systems.
• Install projects and support a variety of network systems and equipment.

Skills

Customer service

Troubleshooting

Electrical aptitude

Mechanical aptitude

MS Office

Education

High School Diploma

Tools

Genetec

Lenel

Pacom

DMP

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Preferred Experience: (but not required):

• 1-3 years relevant
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Qualifications

Behaviors

• Team Player - Works well as a member of a group
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated - Devoted to a task or purpose with loyalty or integrity

Education

High School (preferred)

Experience

• Genetec (required)
• DMP (preferred)
• Lenel (preferred)
• Pacom (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.