Security Senior Service Technician

Allied Universal; Aiken (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

AD&D

Disability insurance

Eight holidays

Sick leave

Personal days

Job summary

Allied Universal Technology Services is seeking a Commercial Security Senior Service Technician in the United States (SC region) to service and maintain access control and IP-based video systems at commercial sites.

You will diagnose issues, perform repairs, and provide on-site or remote support while ensuring compliance with company standards. A strong IT background, licensing, and physical ability to lift up to 50 lbs are essential.

Qualifications

• 5+ years of field experience in commercial security.
• State-specific licensing (e.g. Class D or Alarm Installer) or ability to obtain license.
• Strong understanding of Windows OS and IT networks.
• Proactive, able to work with minimal direction.
• Excellent communication with internal/external customers.
• Willingness for on-call emergency support.
• Capable of lifting up to 50 lbs and climbing ladders up to 16 ft.

Responsibilities

• Service, maintain, repair, and diagnose access control and IP-based video systems.
• Travel to client sites to service equipment and systems.
• Troubleshoot installations and implement effective resolutions.
• Document issues and resolutions for tracking.
• Read electrical schematics and CAD drawings for low-voltage work.
• Establish professional relationships with customers and teams.
• Provide remote diagnostic support via phone or on-site.
• Operate company vehicle to client sites.
• Support leadership with additional duties as assigned.

Skills

Troubleshooting

Communication

Deadline-driven

Teamwork

Reading schematics

Education

High School Diploma or equivalent

Tools

Software House

Lenel

AMAG

S2

Brivo

Milestone

Exacq

Axis

Bosch

DMP

Open Options

Notifier

Fluidmesh

ONSSI

Job description

Overview

Company Overview:

Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Job Description

What to expect as a Commercial Security Senior Service Technician:

The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. As a Security Senior Service Technician, this person is expected to be a highly proactive and skilled individual and, at all times, maintain performance consistent with Allied Universal Technology Services' core values.

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:
  • (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
• Troubleshoot system installations in a such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
• Apply all necessary documentation for tracking of service-related issues
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low-voltage applications
• Establish and maintain effective working relationships with both internal and external customers
• Provide phone and on-lineremote diagnostic support
• Drive to commercial client sites, with a company-issued vehicle to perform service
• Perform other duties as assigned by leadership

What knowledge and skills are required:

• High School Degree, Vocational School or equivalent required
• 5+ years of field experience
• Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
• Understanding of Windows operating systems and overall IT network topology
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
• Ability to meet deadlines and work in a fast-based environment with minimum direction
• Good communication skills for effective interaction with internal & external customers
• Available for scheduled “on-call” duties to respond to emergency service calls
• Strong troubleshooting skills, mechanical and electronic aptitude
• Capable of lifting up to 50lbs and work on ladder heights of up to 16’
• Be able to work independently or as a member of a team
• Good verbal and written communication skills

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.