Security Radio Dispatcher

Kickapoo Lucky Eagle Casino Hotel

Eagle Pass (TX)

On-site

USD 32,000 - 52,000

Full time

5 days ago
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Job summary

Kickapoo Lucky Eagle Casino Hotel seeks a Security professional to manage communications for emergencies and routine calls, ensuring rapid distribution to the appropriate security personnel. You will uphold laws, policy standards, and guest safety on a fast-paced casino floor.

Responsibilities include logging radio transmissions, coordinating with law enforcement and EMS when needed, and maintaining confidentiality while supporting clients and staff in a high-security environment.

Qualifications

  • High School Diploma or GED required.
  • Some college coursework in business and/or law enforcement preferred.
  • Strong English communication skills; Spanish or other language skills a plus.

Responsibilities

  • Delegate emergency and routine calls to security personnel.
  • Ensure compliance with laws and Kickapoo Lucky Eagle policies.
  • Answer and relay telephone and radio calls to appropriate security personnel.
  • Relay calls regarding incidents, medical emergencies, crimes, and escorts.
  • Report complaints to supervisors and management.
  • Coordinate with law enforcement and EMS as needed.
  • Dispatch security officers to specific areas as needed.
  • Document radio calls and maintain department logs.

Skills

Communication
English language

Education

High School Diploma or GED
Some college

Job description

Reports To

Security Manager/Security Supervisor

Job Summary

Delegate all incoming emergency and non-emergency telephone and radio calls to appropriate security personnel.

Essential Functions
  • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
  • Answer and relay telephone and radio calls to appropriate security personnel.
  • Relay all calls in regards to guest/team member incidents, medical emergencies, crimes, inter department escorts and other calls as needed.
  • Report complaints regarding security related operational procedures to supervisors or other members of management as needed.
  • Contact local law enforcement and emergency medical services as needed for assistance with guests and team members.
  • Dispatch security officers and other team members to specific areas as needed.
  • Document radio calls onto a computerized system; enter information, make corrections and addendums and gather other information as needed.
  • Keep a log of all radios assigned to department personnel on shift.
  • Monitor, update and transmit information provided by safety robots, through computer software, to appropriate security personnel.
  • Demonstrate and promote KLECH core values and MAD skills.
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.
Minimum Requirements To Qualifications
  • Must have High School Diploma or GED.
  • Some college, with business and/or law enforcement courses, preferred.
  • Strong communication skills in English both written and oral. Spanish or other language skills a plus.
Other Criteria

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills And Abilities
  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.
Physical Demands
  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Frequently lift and/or move up to 30 lbs.
Work Environment
  • Normal office setting and casino floor.
  • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.
Conditions Of Employment
  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Source: Hospitality Online

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