Security Project Technician 3 (Data Centers) - Hoffman Estates, IL

Convergint Technologies, LLC; Hoffman Estates (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Competitive salary and compensation plan

Vehicle reimbursement plan or company vehicle

Paid parental leave

Job summary

Convergint Technologies, LLC in Hoffman Estates, Illinois is seeking a full-time Security Technician responsible for installing and servicing fire alarm, security, and building automation systems. The ideal candidate will have 5-7 years of relevant experience, strong technical skills, and a commitment to customer satisfaction. Company benefits include competitive salary, comprehensive health insurance, and paid time off. This role supports a positive workplace culture focused on growth and accountability.

Qualifications

• 5‑7 years of relevant experience in security or automation.
• Proficiency in reading blueprints and performing advanced calculations.
• Experience in electronic security systems preferred.

Responsibilities

• Install and service fire alarm, security, and building automation systems.
• Consult with customers and resolve technical issues.
• Ensure compliance with safety policies and regulations.
• Mentor and train less-experienced staff.

Skills

Exceptional customer focus

Strong technical skills

Advanced mechanical and electrical aptitude

Proficient in MS Office applications

Education

College degree or trade school

Job description

Convergint is looking for a full‑time, enthusiastic, results driven, and forward‑thinking Security Technician to join our amazing culture. In this role you will be responsible for installing, programming, system start‑up/check‑out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects ranging from small to large and varying in complexity. You will deliver assigned projects effectively and within budgeted cost and time schedules, act as a key interface for technical support with customers, and maximize customer satisfaction. May mentor less‑experienced staff. As a Security Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20‑years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do

• Installs, programs, tests, repairs, and services a substantial variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation.
• Reads complex blueprints, schematics, manuals, and other specifications to determine installation requirements; interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
• Operates systems to demonstrate equipment, commissions new systems, analyzes performance and identifies malfunctions; writes non‑routine programs of substantial variety and complexity for systems.
• Acts as our customer's best service provider at all times, ensuring Convergint is the customer's first choice for service. Takes ownership of onsite project including safety, quality and performance.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. Participates or assists with developing customer presentations or similar new business development activities.
• Executes all the technical aspects of multiple projects with varying timelines and budgets including preparation of project deliverables such as submittals, shop drawings, training documentation, programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects including supervision and oversight of subcontractors and installation work; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Using technical knowledge, skills and experience, mentors and trains less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provides performance feedback to management regarding Project Specialist I and II.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: College degree, trade school or equivalent experience.
• Minimum Experience: 5‑7 years relevant.
• Preferred Experience (not required): Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Licenses & Certifications

• Drive Not CDL (required)

Equal Opportunity Employment

Convergint is an Equal Opportunity Employer. We are committed to equal opportunity for all candidates, including protected veterans and individuals with disabilities. For further information, please review the Know Your Rights notice from the Department of Labor.