Security Project Technician

Ultipro; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Convergint is seeking a full-time Security Project Technician to install, program, test, certify, and train customers on security and life safety systems. You will handle start-up, commissioning, and customer handover on small to mid-sized projects, ensuring quality and on-time delivery in a fast-paced environment.

You should be a dependable, customer-focused professional with mechanical and electrical aptitude who can work with limited supervision.

Qualifications

• High School Diploma or GED or equivalent experience.
• 1–3 years of relevant field service experience preferred.
• Valid driver’s license with clean driving record.

Responsibilities

• Install, program, test, repair, and service a variety of security and life safety systems.
• Conduct system start-ups, certifications, and customer training on assigned projects.
• Interpret blueprints, schematics, and manuals to determine installation procedures.
• Operate systems to demonstrate equipment and identify malfunctions.
• Coordinate with Project Manager and engineering to resolve issues and improve performance.
• Provide ongoing technical support and documentation for project close-out.

Skills

Customer focus

Self-starter

Mechanical aptitude

Electrical aptitude

Driver's license

Travel readiness

Education

High School Diploma or GED

Tools

Hand tools

Electrical testing instruments

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Project Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small or less complex projects. As a Security Project Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embracesequal opportunityand allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Project Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.
• Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• To be a self-starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: High School/GED or equivalent experience

Preferred Experience (but not required):

• 1-3 years relevant field service

Convergint is an Equal Opportunity Employer.

Qualifications

Licenses & Certifications

Required

Drive Not CDL

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.