Security Project Specialist 2

Convergint Technologies, LLC; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement plan or company車

Job summary

Convergint Technologies, LLC is seeking a full-time Security Technician to install, program, start-up, certify, and train customers on Fire, Security, and Building Automation projects on-site. The role includes mentoring staff, managing timelines and costs, and ensuring customer satisfaction with high-quality service.

You will read blueprints, troubleshoot, and coordinate with engineering and project teams to deliver robust, integrated systems while upholding Convergint's values and safety

Qualifications

• Exceptional customer focus and ability to regularly work under pressure.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and electronic security systems.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings.
• Proficient with MS Office applications (Outlook, Word, Excel).

Responsibilities

• Installs, programs, tests, repairs, and services a variety of systems including security, fire alarm/life safety, and building automation.
• Reads blueprints, schematics, and wiring diagrams to determine installation requirements and troubleshoot equipment.
• Operates systems to demonstrate equipment, start-ups, and commissioning; writes non-routine programs for systems.
• Mentors less-experienced staff and provides technical support to customers to maximize satisfaction.
• Coordinates with Project Manager and supervisors to ensure safety, quality, and on-time delivery.
• Performs tasks in compliance with health, safety, and regulatory policies.

Skills

Electrical/electronics knowledge

Building automation systems

Customer service

Technical troubleshooting

Education

College degree

Trade school

Equivalent experience

Tools

MS Office

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects including small to large projects that vary in complexity. Also delivers assigned projects effectively and within budgeted cost and time schedules. Acts as key interface for technical support with the customer and maximizes customer satisfaction. May mentor less-experienced staff. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Installs, programs, tests, repairs, and services a substantial variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency.
• Reads complex blueprints, schematics, manuals, and other specifications to determine installation requirements; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes non-routine programs of substantial variety and complexity for systems.
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service. Takes ownership of onsite project including safety, quality and performance.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. Participates or assists with developing customer presentations or similar new business development activities.
• Executes all the technical aspects of multiple projects with varying timelines and budgets including, preparation of project deliverables such as submittals/shop drawings/training documentation, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects including supervision and oversight of subcontractors and installation work; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Using technical knowledge, skills and experience, mentors and trains less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Provides performance feedback to management regarding Project Specialist I and II.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: College degree, trade school or equivalent experience

Minimum Experience: 5-7 years relevant

Preferred Experience: (but not required):

• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Convergint is an Equal Opportunity Employer.