Security Person

Staybridge Suites Wilmington Downtown; Wilmington (DE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Security Officer at our Wilmington, DE property. You will patrol the hotel to protect guests and staff, maintain a safe environment, and respond calmly to emergencies while upholding hotel policies.

This 24/7 role requires physical stamina, clear English communication, and the ability to coordinate with team during incidents. Prior security or law enforcement experience is preferred, and the position offers competitive benefits.

Qualifications

• High school diploma or equivalent preferred.
• Prior law enforcement or military experience preferred.
• Ability to operate a computer, printer, copier, and telephone.
• Ability to follow written or verbal instructions.
• Ability to work in a fast-paced environment with flexibility.
• Clear English communication to ascertain and document information.

Responsibilities

• Patrol hotel on foot to identify security risks and maintain safety.
• Observe and respond to emergencies, disturbances, and threats calmly.
• Assist guests with door lock issues and coordinate emergency responses.
• Handle safety violations and enforce hotel policies as warranted.
• Operate life safety systems and monitor alarm and sprinkler layouts.
• Answer safety hotline calls and document incidents legibly.
• Escort guests and staff as needed to parking areas and access points.
• Maintain neat appearance and support front desk personnel as required.

Skills

Observation skills

Communication

Calm under pressure

Guest service

Team coordination

Patrol procedures

Education

High School Diploma or equivalent

Tools

Computer hardware

Printer

Copier

Telephone

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Monitor and patrol hotel property to ensure the safety of guests and employees to protect all hotel assets. Maintain a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications.The job description is not intended to include all duties or qualifications that may berequirednow or in the future.The Hoteloperates24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Spendmajorityofshifton foot patrol, walking, climbing stairs of the interior and perimeter of the hotel toobserveandidentifypotential security and safety risks or undesirable conditions.

• Requires verbal communication using pager and two-way radio, bending,stoopingand kneeling as in performing CPR.

• Maintain order in the hotel, dealing with the welfare of guests, e.g.,assistingwith door lock problems,coordinateexpedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm,rationaland persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws aswarrantedfor the security and safety of hotel guests, employees,patronsand property. Requires grasping, lifting and or carrying or otherwise movingpersons, packages, luggage,wheelchairsand safety equipment using manual dexterity of hands.

• Answer security telephone and safety hotline calls and respondin a timely mannerbased on priority.

• Use a clear, concise English-speaking voice, listen with empathy, provideaccurateinformation and document legibly allappropriate incidentinformation.

• Memorize and monitor life safetysysteminstalled at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

• Receive, record and store lost and found items. Research and respond to inquirers from guests concerningstatusof items.

• Escort guests and employees asrequired toparking lots, provide same for employees carrying house banks.

• Adheres to all company policies and procedures.

• Follows safety and security procedures and rules.

• Knows department fire prevention and emergency procedures.

• Utilizesprotective equipment.

• Reportsunsafe conditions to management.

• Reportsaccidents, injuries, near-misses, propertydamageor loss to management.

• Provides fora safe work environment by following all safety and security procedures and rules.

• All team members mustmaintaina neat,cleanand well-groomed appearance. (Specific standards outlined inteammemberhandbook).

• Assistsother Front Desk Personnel when needed.

• Perform any related duties as requested by management.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

• Prior law enforcement or other military experience preferred.

• Ability tooperatea computer, printer, copier, and telephone.

• Ability to follow writtenand orverbal instructions.

• Ability to work in a fast-paced environment, sometimes under pressure, whileremainingflexible and efficient whilemaintaininga pleasant cheerful demeanor.

• Ability to listen effectively, speak,readand write English clearly toascertainand documentimportant information.

• Ability to effectively deal with internal and external customers, some of whom will requirehigh levelsof patience,tactand diplomacy to defuse anger and collectaccurateinformation.

• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.

PHYSICAL DEMANDS

• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.

• Hearing and visual ability toobserveand detect signs of emergency situations.
• Ability to climb stairs and/or ladders at a rapid pace.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Lifting up to 25 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing,seeingand smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality