Security Person

Driftwood Hospitality Management; Wilmington (DE); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Hotel Security Associate to monitor and patrol the property, ensuring guest and employee safety and protecting hotel assets. The role requires calm, professional handling of emergencies, disturbances, and potential threats while coordinating with hotel leadership and responding to incidents.

Responsibilities include frequent foot patrols, responding to alarms and safety calls, and assisting guests with safety-related needs.

Qualifications

• Ability to communicate clearly in English, both written and spoken.
• Experience in frontline safety, customer service, or security roles preferred.
• Knowledge of building safety, fire safety, and emergency procedures preferred.

Responsibilities

• Patrol hotel premises on foot to identify safety risks and ensure guest and employee safety.
• Coordinate timely responses to emergencies, disturbances, or safety hazards.
• Maintain order, assist guests with safety-related issues, and document incidents clearly.
• Answer safety hotline calls and communicate via pager or two-way radio.
• Memorize hotel layout and locations of life safety systems for rapid response.
• Escort guests or staff as needed and uphold all safety policies.

Skills

English communication

Customer service

Patrol procedures

Emergency response

Education

High school diploma

Tools

Computer literacy

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Job Summary

Monitor and patrol hotel property to ensure the safety of guests and employees to protect all hotel assets. Maintain a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Receive, record and store lost and found items. Research and respond to inquirers from guests concerning status of items.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when needed.
• Perform any related duties as requested by management.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior law enforcement or other military experience preferred.
• Ability to operate a computer, printer, copier, and telephone.
• Ability to follow written and or verbal instructions.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.

PHYSICAL DEMANDS

• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs and/or ladders at a rapid pace.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Lifting up to 25 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.