Security Operator 2

SPACE EXPLORATION TECHNOLOGIES CORP; Memphis (TN); On-site; USD 40,000 - 65,000; Full time

Job summary

SpaceX is seeking a Security Operator 2 to uphold the safety and security of our facilities while delivering excellent service to employees, visitors, and contractors. You will manage access control, escort duties, and tours, and coordinate with the Protective Operations Center to respond to incidents and emergencies.

The role requires a High school diploma and 3+ years in customer service or security. Candidates should be prepared for varied shifts and to liaise with multiple SpaceX departments

Qualifications

• High school diploma or equivalency certificate.
• 3+ years of experience in a customer service or facility security-related capacity.

Responsibilities

• Track special events and visits.
• Provide high-quality customer service to employees, contractors, and visitors.
• Ensure knowledge and implementation of access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities.
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to: Initiate timely and effective notifications and response measures for incidents or emergencies.
• Assist emergency response personnel dispatched to a SpaceX site.
• Prepare clear and concise written incident reports.
• Report maintenance, facility, and technology issues and alarms.
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, Facilities, Human Resources, and Employee Health & Safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations.
• Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed

Skills

Customer service

Security operations

Access control

Emergency response

Education

High school diploma or equivalent

Tools

MS Office

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

SECURITY OPERATOR 2

The Security Operator provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. SpaceX leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of SpaceX information, while ensuring the safety and security of its facilities and operations overall.

RESPONSIBILITIES:

• Responsible for tracking special events and visits
• Provide high-quality customer service to employees, contractors, and visitors
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to:
• Initiate timely and effective notifications and response measures for incidents or emergencies
• Assist emergency response personnel dispatched to a SpaceX site
• Prepare clear and concise written incident reports
• Report maintenance, facility, and technology issues and alarms
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, Facilities, Human Resources, and Employee Health & Safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations
• Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 3+ years of experience working in a customer service or facility security-related capacity

PREFERRED SKILLS AND EXPERIENCE:

• Ability to navigate complex support needs, and build solid relationships with internal stakeholders
• Strong customer service and relationship/team-building skills
• Exceptional communication skills both oral and written
• Ability to de-escalate disputes and/or conflict(s)
• Prior military, law enforcement, or security-related experience
• Active First Aid/CPR/AED certifications
• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

ADDITIONAL REQUIREMENTS:

• Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules
• Position is subject to pre-employment drug and random drug and alcohol testing
• Ability to occasionally stand in a static position for extended periods
• Valid driver’s license
• Possess or be eligible for a valid state security officer license
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Aff… or applicants requiring reasonable accommodation to the application/interview process should reach out [e-mail]

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