Security Operator

SpaceX; Pennsylvania; On-site; USD 45,000 - 70,000; Full time

Job summary

SpaceX is seeking a Security Operator to be the first point of contact at our facilities, delivering courteous security and information while upholding access control protocols. You will support employees, contractors, and visitors, and coordinate with the Protective Operations Center during incidents.

Responsibilities include tracking events, escort duties, and preparing clear incident reports. The role may vary by campus and requires readiness for extended standing and flexible schedules, ITAR

Qualifications

• High school diploma or equivalency certificate required.
• 3+ years in customer service or facility security.
• Bachelor’s degree preferred.
• Experience navigating complex support needs and cross-functional relationships.
• Excellent communication and de-escalation abilities.
• Prior military, law enforcement, or security experience preferred.
• First Aid/CPR/AED certifications preferred.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Track special events and visits at facilities.
• Provide high-quality customer service to employees, contractors and visitors.
• Enforce access control, escort, and tour protocols.
• Coordinate with Security leadership and SPOC for incidents or emergencies.
• Assist emergency responders and monitor site surveillance.
• Prepare written incident reports and report maintenance issues.
• Build relationships with other SpaceX teams and landlords as needed.
• Duties may vary by campus, including standing post, escort, and tours.

Education

High school diploma or equivalency certificate

Bachelor’s degree

Ability to navigate complex support needs and build relationships with internal stakeholders

Strong customer service and relationship/team-building skills

Exceptional communication skills (oral and written)

De-escalation of disputes/conflicts

Prior military, law enforcement, or security experience

Active First Aid/CPR/AED certifications

MS Windows / Office skills (Word, Excel, PowerPoint, Outlook)

Tools

Microsoft Office

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SECURITY OPERATOR

The Security Operator provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. SpaceX leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of SpaceX information, while ensuring the safety and security of its facilities and operations overall.

RESPONSIBILITIES:

• Responsible for tracking special events and visits
• Provide high-quality customer service to employees, contractors, and visitors
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to:
  • Initiate timely and effective notifications and response measures for incidents or emergencies
  • Assist emergency response personnel dispatched to a SpaceX site
  • Monitor site surveillance camera system
  • Prepare clear and concise written incident reports
  • Report maintenance, facility, and technology issues and alarms
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, Facilities, Human Resources, and Employee Health & Safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations
• Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 3+ years of experience working in a customer service or facility security-related capacity

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor’s degree
• Ability to navigate complex support needs, and build solid relationships with internal stakeholders
• Strong customer service and relationship/team-building skills
• Exceptional communication skills both oral and written
• Ability to de-escalate disputes and/or conflict(s)
• Prior military, law enforcement, or security-related experience
• Active First Aid/CPR/AED certifications
• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

ADDITIONAL REQUIREMENTS:

• Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules
• Position is subject to pre-employment drug and random drug and alcohol testing
• Ability to occasionally stand in a static position for extended periods
• Valid driver’s license
• Possess or be eligible for a valid state security officer license

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Aff… or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].