Security Operations Support Manager

Allied Universal; West Warwick (RI); On-site; USD 65,000 - 71,000; Full time

Job summary

Allied Universal is seeking an Operations Support Manager to lead staffing and payroll systems at the site level, ensuring contractual compliance and financial goals. You will collaborate with security and regional management to plan staffing, reduce overtime, and maximize officer utilization.

The role oversees personnel records and procurement processes, including uniforms and equipment, with a week-long onboarding program to support success in the position.

Qualifications

• High school diploma or equivalent required.
• Prior experience as a team leader.
• Military or public safety background related to law enforcement or security.
• Graduate of a Certified Public Safety Academy (military or civilian).
• Bachelor’s degree in protective service, business, or related field.
• 8+ years of active military service.
• Associate’s degree (60 credits) in criminal justice with current or prior active military service.
• 2 years of verifiable data center security experience.
• 3 years of verifiable private/corporate security experience.

Responsibilities

• Manage the payroll and scheduling systems to ensure staffing and accurate compensation; invoices reflect services rendered.
• Maintain future work schedules by assigning trained personnel; track training and certifications; plan staffing for emergencies and growth.
• Measure and assess proficiency of security staff; develop quality assurance programs; advise on resolution of shortcomings.

Skills

Team leadership

Education

High school diploma or equivalent

Bachelor’s degree in protective service, business, or related field

Associate’s degree in criminal justice (60 credits) with military service

2 years of verifiable data center security experience

3 years of verifiable private/corporate security experience

8+ years of active military service

Graduate of a Certified Public Safety Academy

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

The Operations Support Manager is solely responsible for the development, upkeep and maintenance of all staffing and payroll systems at the site level to ensure both contractual compliance and stated financial goals through direct collaboration with the security management team and local regional management personnel. The Operations Support Manager will anticipate and plan for future staffing requirements, drive recruitment efforts through the local office and assign new employees to the appropriate working schedules and posts based on operational requirements and employee strengths. Furthermore, the Operations Support Manager will be responsible for maximizing officer utilization to drive down unnecessary overtime and non-billable expenses.

Additionally, the Operations Support Manager will oversee and safeguard all personnel records, have ownership of uniform and equipment procurement processes, complete all necessary paperwork related to employment in conjunction with the employee, and maintain operational metrics to drive business decisions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES

• Manage the payroll and scheduling systems to ensure all positions and shifts are appropriately staffed; all employees are compensated accurately, and all invoices are a true reflection of services rendered
• Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
• Measure and assess the proficiency and effectiveness of physical security staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings

QUALIFICATIONS

• Must possess a high school diploma or equivalent
• Prior experience as a team leader
• Must possess one or more of the following:
  • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
  • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
  • Bachelor’s degree in protective service, business, or related field
  • A minimum of 8 or more years of active service in any military branch
  • Associate’s degree (or 60 credits) in criminal justice with current or prior active military service
  • 2 years of verifiable data center security experience
  • 3 years of verifiable private/corporate security experience

Salary: $65,000 - $71,000

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices