Security Operations Manager: Lead, Grow, Protect

Allied Universal; Nashville (TN); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, A

401(k) plan enrollment

Eight paid holidays annually

Vacation accrual

Job summary

Allied Universal in Nashville, TN is hiring a Security Manager to lead a team of Account Managers in a full-time, on-site role with a $65,000 annual salary. You will oversee client security services, drive performance, and ensure service excellence for a major account.

The ideal candidate has seven-plus years of management experience in high-volume environments and five-plus years in the private security industry, plus two+ years in security leadership.

Qualifications

• Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry.
• Minimum of five (5) years of experience in the private security industry.
• Minimum of two (2) years of experience in security management.
• Minimum of two (2) years of experience driving operational goals and metrics.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office and BI tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
• Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement
• Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training, and response plans
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
• Ensure consistent security officer service delivery across multiple site locations
• Stay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard program
• Participate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for payment
• Manage projects involving security system installations, upgrades, and service work
• Coordinate with security integrators providing services to our customer

Skills

Leadership

Team Management

Client Relations

Metrics & Analytics

Project Management

Communication Skills

Problem Solving

Team Collaboration

Financial Literacy

BI Tools

Education

High School diploma or equivalent

Tools

Microsoft Office

Business Intelligence tools

Job description

Allied Universal in Nashville, TN is hiring a Security Manager to lead a team of Account Managers in a full-time, on-site role with a $65,000 annual salary. You will oversee client security services, drive performance, and ensure service excellence for a major account.

The ideal candidate has seven-plus years of management experience in high-volume environments and five-plus years in the private security industry, plus two+ years in security leadership.