Security Operations Manager, Global Security Operations Center (GSOC)

VulnU; Goodyear (AZ); On-site; USD 133,000 - 180,000; Full time

Benefits offered by this job

Paid parental leave

Retirement match

Equity

Flexible PTO

Job summary

Amazon’s Global Security Operations Center (GSOC) seeks a Security Operations Manager to lead a cross-functional team responsible for worldwide incident response. The role requires guiding teams through crises, coordinating escalations, and maintaining performance SLAs.

The position involves shift work, nights and weekends, with up to 25% travel. A strong background in risk, investigations, and security operations is essential.

Qualifications

• 7+ years of conducting workplace risk investigations experience.
• Experience leading direct reports and cross-functional teams.
• Experience leveraging technology to improve processes.
• Credentials such as CPA, CMA, CISA, CIA or equivalent risk/audit/compliance knowledge.
• Lean Six Sigma Green Belt or Black Belt certification is a plus.
• Knowledge of Microsoft Office applications (Outlook, Word, Excel).
• Experience in a customer-facing environment and in security domains.
• Bachelor's or Master’s degree in a relevant field.

Responsibilities

• Oversee a shift with direct reports and ensure incident response performance.
• Mentor the team during crisis events and global-scale incidents.
• Coordinate cross-organization escalations to resolve security incidents.
• Ensure adherence to SLAs and maintain high customer experience.
• Balance operations with policy and risk considerations.

Skills

Leadership

Risk investigations

Crisis management

People management

Communication skills

Cross-functional collaboration

Shift work readiness

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

# Security Operations Manager, Global Security Operations Center (GSOC)Amazon · amazon.comCategory: Detection & ResponseLocation: Goodyear, Arizona, USALevel: Manager## Quality of lifeWhat the posting states. Hover or tap a perk to see the line it came from.* Paid parental leave* Retirement match* Equity* Flexible PTOThe mission of Global Security Operations (GSO) is to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.The Security Operations Manager, Global Security Operations Center (GSOC), is responsible for managing a cross-functional team who supports Worldwide Operations. This is a highly collaborative and visible position that requires strong attention to detail, an inquisitive mindset and excellent communication skills. The role is accountable for ensuring performance Service Level Agreements (SLAs) are maintained, customer experience is optimal and the continuous development of a high performing team. The leader must also deal effectively with high levels of ambiguity and make response related decisions, sometimes with incomplete information, during high severity incidents.The candidate must have a proven record of effective leadership capabilities and demonstrate elevated judgment while operating under pressure. They must possess the ability to operate autonomously, use discretion when dealing with sensitive and critical information, and apply sound business principles to identify barriers and initiate actions to resolve. The candidate should possess a proven record of working across multiple organizations to resolve escalations where the problem and solutions, as well as risk strategy, may not be well defined.This position requires shift work that includes nights and weekends, this is a must and not negotiable. This role may include travel up to 25% of the year.A day in the lifeIn this role, the successful candidate is responsible for oversight of a shift with direct reports. The candidate assists and mentors the team when mitigating crisis and incidents at global scale. This leadership role requires the employee to work on a shift; including nights and weekends based on the needs of the GSOC. Overall, the successful candidate leads and directs teams through incidents which impact worldwide operations to achieve optimal outcomes for our customers.About the teamThe Global Security Operations Center (GSOC) provides critical support and notification to global partners regarding incidents that have, or have the potential to impact, Life Safety, Operations, and/or the Amazon Brand. We are the central location for critical incident management supporting World Wide Amazon Stores (WWAS), as well as affiliate and retail businesses. We are looking for an agile, adaptive and detail-oriented leader to triage, escalate and manage response to global critical events.- 7+ years of conducting workplace risk investigations experience- Experience in conducting workplace risk investigations- Experience leveraging technology to drive process improvements- Experience managing direct reports- Bachelor's degree or equivalent- 7+ years of customer-facing environment experience- CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials- Lean Six Sigma Green Belt or Black Belt certification- Knowledge of Microsoft Office including Outlook, Word, and Excel- Experience working in a customer-facing environment- Experience with physical security control and surveillance systems- Master's degree or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, AZ, Goodyear - 133,300.00 - 180,300.00 USD annually