Security Operations Manager ($92,892/year)

Securitas, Inc.; Boston (MA); On-site; USD 84,000 - 102,000; Full time

Job summary

Securitas, Inc. in Boston, MA is seeking a Security Operations Manager to oversee security services for assigned accounts, manage client service, staffing, and daily operations.

Under the Senior Security Lead, you will supervise shift supervisors and officers, coordinate scheduling, and prepare post orders while ensuring regulatory compliance and high-quality service delivery. This permanent salaried role requires flexibility and strong leadership in a dynamic security environment.

Qualifications

• Associate’s Degree and 3 years of responsible experience in the security industry and/or business management.
• High School Diploma or GED required.
• Ability to speak, read, and write English.
• Participation in pre-employment screening, including drug screen and background investigation.
• Knowledge of security operations and supervisory practices.

Responsibilities

• Provides lead direction at assigned Client site(s); ensures post orders are followed and tours completed.
• Supervise and direct Shift Supervisors and Officers; coordinate staffing and scheduling.
• Prepare and file reports; liaise with client representatives and authorities as needed.
• Project management as assigned; work to reduce overtime and align with client contracts.
• Assist in training and development of Security Officers and adherence to post orders.

Skills

Staff supervision

Project management

Staff scheduling

Customer service

Leadership

Communication

Education

Associate’s Degree

High School Diploma or GED

Tools

Spreadsheet software

Job description

JOB SPECIFICATIONS:

Title: Security Operations Manager

Environment: Corporate

Location: Boston, MA (Seaport)

Salary: $92,892/year

Schedule: Tuesday-Thursday (9am-5pm) + Friday-Saturday (6am-2pm). This is a Salaried position that requires FLEXIBILITY when operationally needed.

Operations Manager

Securitas plays an essential role for our clients and in society. The Operations Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

As an Operations Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

Job Summary:

Under the direction of the Senior Security Lead, the Operations Manager provides direct supervision for Shift Supervisors and Officers. Acts as a liaison between Securitas and the client in the absence of the Security Services Director. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Prepares and coordinates staffing and scheduling. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

Essential Job Functions:

• Performs the duties of a Security Officer in accord with post orders and company policy
• Provides lead direction at assigned Client site(s); acts to ensure that post orders are followed, that established tours are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated Client representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions
• Assists in the training of Security Officers and review of post orders
• Assists in the submission of payroll and personnel information to the company as designated
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts
• Prepares, files and submits various reports as required
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
• Meets with authorized Client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
• Project management as assigned by the Security Services Director or client representative
• Utilizing established resources, works to reduce over-time and has a thorough understanding of client contract and financial obligations

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience: Associate’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Competencies (as demonstrated through experience, training, and/or testing):

• If required for assigned accounts, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Skill in staff supervision, including assigning work and providing training and discipline.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Knowledge of business operations management and human resources administration.
• Use of personal computer and spreadsheet software.
• Ability to synthesize business/financial data and develop recommendations.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS (Physical/Mental Demands):

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May require regular use of vehicle and frequent travel in the performance of duties.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus.
• Conducting oral presentations and group meetings.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.
• Reading and analyzing reports and financial data, including related computer usage.
• Responding on an on-call basis to emergencies and incidents at all hours.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

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