Security Operations Manager, $28 PT Fri-Sat (Sadie)

Northeast Security Inc.; Boston (MA); On-site; USD 30,000 - 47,000; Part time

Benefits offered by this job

Life Insurance

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security, Inc. is hiring a Security Operations Manager to oversee staffing across premiere sites. The role requires on-call availability, with evening, night, weekend, and holiday shifts as scheduled. You will ensure proper staffing, adherence to procedures, and strong client relations.

This part-time, first- and second-shift position offers the chance to lead security teams, coordinate schedules, and maintain high service standards across multiple sites in New England.

Qualifications

• Five years of Account management experience.
• Excellent customer service and client management skills.
• Strong leadership and communication abilities.
• Ability to manage multiple tasks and priorities in a dynamic setting.

Responsibilities

• Design and manage schedules for regular and special assignments to ensure efficient service delivery.
• Assist account managers by filling shifts with floaters.
• Ensure security personnel are properly staffed at all posts and trained.
• Ensure compliance with facility procedures and location policies.
• Review reports and duty logs submitted by staff and escalate incidents to management.

Skills

Leadership skills

Customer service

Communication skills

Problem solving

Team coordination

Conflict resolution

Multitasking

Education

High School Diploma

Tools

WinTeam

Job description

Overview

Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Skills / Requirements

Northeast Security is seeing a Security Operations Manager for some of our premiere sites

• Must be available to be on call 24/7. Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually**

Pay: $28

Schedule: Fri 2:00pm-10:00pm, Saturday 6:00am-10:00pm (24 hours total)

Security Operations Manager Responsibilities include but are not limited to:

• Assure that all work schedules for regular and special assignments are designed to provide the service in the most effective and efficient manner possible.
• Answer calls from account managers and assist them with filling their shifts with floaters.
• Ensure that trained and qualified security personnel properly staff all posts.
• Ensure that all security personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
• Review and approve all reports, duty logs, etc. submitted by security personnel.
• Ensure timely notification of all serious incidents to clients and upper management.
• Maintain effective communications with all assigned security personnel.
• Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
• Work with upper management in the development and implementation of sound employee relations, development, and retention programs for the location.
• Ensure that assigned security personnel are kept up‑to‑date on any modifications to procedures, policies, or regulations.

Security Operations Requirements

• Must have five years of Account management experience.
• Knowledge of Winteam preferred
• Security management is preferred
• Customer Service Experience preferred.
• Previous security supervisor experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• Must be available to be on call 24/7 for any emergency situations or site issues/staffing issues.
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.

Assume other duties as required by either Client or Northeast Security, Inc

Security Operations Manager Skills

• Winteam Knowledge preferred
• Excellent customer service skills and service delivery orientation
• Familiarity with WinTeam
• Client Management Skills
• Strong Leadership skills
• Knowledge of supervisory practices, procedures, and security operations
• Ability to provide positive direction and motivate performance.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations

IND123

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits: Life Insurance, Paid Sick Days, 401K/403b Plan

This is a Part-Time position 1st Shift, 2nd Shift.