Security Operations Manager

PINKERTON | Comprehensive Risk Management; Seattle (WA); Remote; USD 125,000 - 135,000; Full time

Job summary

Pinkerton seeks a Security Operations Manager to lead a team of Area Access Management System Managers across multiple sites, standardizing processes under the Zero-Trust model and PoLP. You will serve as the senior escalation point for complex access control issues and collaborate with senior client stakeholders to define enterprise-wide security standards.

The role oversees staffing, budget planning, and resource forecasting to ensure high-quality program delivery, audits, and remediation

Qualifications

• Bachelor's degree in security management, criminal justice, or a related field.
• Eight+ years in access control or physical security.
• Three+ years in supervisory/multi-site management.
• Working knowledge of Lenel OnGuard.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Provide direct supervision, mentorship, and performance management to a team of Area Access Management System Managers across multiple sites/areas.
• Conduct regular performance reviews, including goal-setting, coaching, and development planning.
• Manage staffing, scheduling, and resource allocation to ensure coverage and continuity.
• Facilitate team meetings, knowledge-sharing, and training to build capability across Area Managers.
• Serve as senior escalation point for complex access control issues and risk findings.
• Drive root cause analysis and corrective action planning for recurring issues.
• Standardize processes and QoS benchmarks to ensure Zero-Trust and PoLP compliance.
• Oversee audits of system connections and timely remediation of misconfigurations.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Partner with client stakeholders to shape access control strategy and standards.
• Aggregate and report cross-area datasets to identify risks and improvements.
• Support budget planning, resource forecasting, and program reporting.

Skills

Team leadership

Security operations

Data analysis

Effective communication

Education

Bachelor's degree in security management, criminal justice, or related field

Tools

Lenel OnGuard

Microsoft Office

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Security Operations Manager, assigned to one of Pinkerton's largest global clients, will provide direct supervision, mentorship, and performance management to a team of Area Access Management System Managers while standardizing processes and ensuring consistent application of the Zero-Trust model and Principle of Least Privilege across all areas. The Manager serves as the senior point of escalation for complex access control issues, partners with senior client stakeholders to shape enterprise-wide access control strategy, and oversees audits, reporting, and remediation efforts across the full portfolio. This role also manages staffing, budget planning, and resource forecasting to support consistent, high-quality program delivery across all areas.

This position can be based anywhere (remote) within the United States.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide direct supervision, mentorship, and performance management to a team of eight Area Access Management System Managers across multiple sites/areas.
• Conduct regular performance reviews, including goal-setting, coaching, and professional development planning.
• Manage staffing, scheduling, and resource allocation to ensure adequate coverage and operational continuity.
• Facilitate regular team meetings, knowledge-sharing sessions, and training initiatives to build consistency and capability across all Area Managers.
• Serve as the senior point of escalation for complex access control issues, misconfigurations, disputes, or risk findings that Area Managers cannot resolve independently.
• Drive root cause analysis and corrective action planning for recurring or high-impact issues across multiple areas.
• Standardize processes, workflows, and quality benchmarks across all areas to ensure consistent application of the Zero-Trust model and Principle of Least Privilege (PoLP).
• Oversee and validate area-level audits of system connections between devices and access permissions, ensuring timely remediation of misconfigurations across the entire portfolio.
• Ensure compliance with all relevant policies, procedures, and regulatory requirements across the access management program.
• Partner with senior client stakeholders to shape access control strategy, security design standards, and facilities implementation decisions enterprise-wide.
• Aggregate, analyze, and report on cross-area datasets, metrics, and trends to identify systemic risks, resourcing gaps, and process improvement opportunities.
• Support budget planning, resource forecasting, and program reporting for senior client and Pinkerton leadership.
• All other duties, as assigned.

Qualifications

Bachelor's degree in security management, criminal justice, or a related field with at least eight years of access control and/or physical security experience including a minimum of three years in a supervisory or management capacity overseeing multi-site security operations.

• Working knowledge of Lenel OnGuard.
• Root cause analysis skills, with the ability to identify systemic issues across multiple areas.
• Able to effectively troubleshoot within ambiguous environments and guide others through complex problem-solving.
• Able to analyze both qualitative and quantitative metrics at an aggregate, program-wide level.
• Attentive to detail and accuracy.
• Able to manage competing priorities across a large team.
• Effective written and verbal communication skills.
• Able to work independently with little supervision.
• Able to work efficiently to meet tight deadlines and prioritize workloads across multiple areas and teams.
• Client orientated and results driven.
• Able to interact effectively at all levels and across diverse cultures.
• Computer skills; Microsoft Office.

Working Conditions

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Ability to work non-standard hours including earlier or later than 9:00 am - 5:00 pm plus weekends, as needed.
• Travel across multiple areas/sites, up to 10% to 15%, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $125,000.00 - USD $135,000.00 /Yr.