Security Operations Leader & Client Relations Manager

Allied Universal; Poway (CA); On-site; USD 74,000 - 91,000; Full time

Benefits offered by this job

401(k) plan

Paid holidays

Sick days

Personal days

Vacation time

Job summary

Allied Universal is hiring an Account Manager in Poway, California. You will lead daily security operations, guiding security officers and supervisors to deliver exceptional service while ensuring client contracts and safety standards are met.

You will oversee scheduling using AI-powered technology, develop teams, strengthen client relationships, handle incidents, and ensure compliance with site standards and inventory control.

Qualifications

• High school diploma or equivalent is required
• Licensing requirements vary by state/local laws
• Valid driver’s license if driving a company vehicle or while conducting business
• Minimum of two years of experience in business operations, security management, or supervising teams
• Experience in leading, developing, and retaining a dynamic team while building client relationships
• Knowledge of emergency preparedness, security protocols, risk assessments, and law enforcement coordination
• Ability to evaluate situations, make independent decisions, and resolve conflicts
• Proficiency with web-based applications and computer systems, including Microsoft Office
• Strong communication with clients and employees while managing multiple projects
• Financial acumen; ability to manage staffing levels and control costs related to inventory

Responsibilities

• Manage scheduling using AI-powered technology to meet client hours and minimize unbilled overtime
• Lead and develop security teams, including payroll, performance, and employee relations
• Enhance client relationships by serving as the primary contact and ensuring high-quality service
• Handle security incidents and emergencies, coordinating with clients and internal teams
• Direct compliance and security operational excellence, overseeing training, safety, and site standards and inventory control

Skills

Security management

Team leadership

Client relationship management

Scheduling & project planning

Budget & cost control

Communication

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

Microsoft Office

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Salary Details; $82,638.00

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services
• Impactful Work: Play a vital role in protecting people, property, and businesses
• Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems: CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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