Security Operations Field Supervisor

Allied Universal; East Brunswick Township (NJ); On-site; USD 27,000 - 30,000; Full time

Job summary

Allied Universal® is hiring a Field Supervisor to support operations for remotely managed accounts. The role involves on-site supervision of Security Professionals and ensuring site coverage at all times, in collaboration with Operations Managers.

Pay range is $19.78 - $21.78 per hour. The Field Supervisor must be able to work all shifts, respond to requests, and hold posts as needed, with responsibilities spanning training, scheduling support, reporting, and client emergency response.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with at least one year of driving experience and no major violations within 36 months.
• Minimum of three (3) years of professional protective service experience.
• Ability to write effective and concise reports in legible handwriting.

Responsibilities

• Visit assigned post locations regularly to monitor performance and ensure standards.
• Conduct on-the-job training for new employees and post-order reviews.
• Respond to call-offs and assist Scheduler with scheduling changes.
• Identify personnel issues and report to Operations Manager or HR.
• Administer counseling or disciplinary actions as directed by management.
• Distribute information to posts and obtain signed acknowledgments.
• Respond to client or site emergencies with proper escalation.

Skills

Driver's license

Report writing

Protective service experience

Communications

Education

High school diploma or equivalent

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Field Supervisor. The Field Supervisor supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. The Field Supervisor works closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

Pay Range: $19.78 - $21.78 / hour Be able hold to work all shifts and must respond back to calls for request and must be able to hold posts as needed. RESPONSIBILITIES:

• Visit assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
• Conduct on-the-job training, in coordination with site supervision, of new employees assigned to post, or when changes to post orders are made, this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
• Respond to call-offs that occur during their shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate Human Resources Director; may also be responsible for writing a report of the situation or assisting with an investigation, as directed
• May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director; Field Supervisor may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Branch/Corporate Human Resources management
• Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid Driver’s License with at least one year of driving experience and:
• No major violations within last 36 months
• No more than one at-fault accident in last 24 months
• No more than one minor moving violation in last 24 months)
• No combination of one at-fault accident and one minor moving violation in last 24 months
• Minimum of three (3) years of professional protective service (e.g., security) experience
• Ability to write effective and concise reports in legible handwritinggets