Security Operations Coordinator

Jobtailor; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking an experienced Security Control Room Specialist to monitor CCTV networks, manage electronic access control, and coordinate emergency responses in a high-security environment.

You will act as the primary point of contact for alarms, perform routine health checks, dispatch guards, and liaise with law enforcement as needed. Strong multitasking and communication skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Minimum 5 years of experience in a security control room, dispatch center, or high-security corporate environment.
• Experience as a law enforcement officer is considered.
• Excellent verbal communication.
• Ability to multitask effectively in a team environment.
• Associate's degree in Criminal Justice or related field is favorable, but not required.

Responsibilities

• Actively monitor live CCTV and video walls to detect suspicious behavior and safety hazards.
• Monitor building management, fire alarm, and intrusion panels.
• Conduct routine system health checks to ensure cameras, sensors, and channels function.
• Serve as the primary contact for emergency calls and duress alarms.
• Evaluate alarms and distinguish false alerts from real breaches.
• Dispatch on-site security officers, patrols, or technicians as needed.
• Coordinate with law enforcement, fire departments, and medical services during incidents.
• Manage electronic access control, gates, turnstiles, secure doors.
• Verify identities and grant entry to employees, visitors, vendors.
• Program, issue, revoke digital badges and visitor passes.
• Maintain a chronological digital log of shift events and alarms.
• Draft incident reports detailing security breaches or emergencies.
• Archive and retrieve video footage for investigations.
• Review badge requests and answer calls to the SOC.

Skills

CCTV Monitoring

Access Control

Alarm Evaluation

Dispatch Coordination

Incident Reporting

Video Archiving

Emergency Call Handling

Multitasking

Team Collaboration

Education

High School Diploma or equivalent

Associate's degree in Criminal Justice or related field (favorable)

Tools

Building Management Systems

Fire Alarm Panels

Intrusion Detection Systems

Job description

• Actively monitor live CCTV camera networks and video walls to detect suspicious behavior, unauthorized entry, or safety hazards


• Monitor automated building management, fire alarm, and intrusion detection panels


• Conduct routine system health checks to ensure cameras, sensors, and communication channels are fully functional


• Serve as the primary point of contact for incoming emergency calls and duress alarms


• Evaluate alarms and distinguish false alerts from actual security breaches


• Dispatch on-site security officers, mobile patrols, or technicians as required


• Coordinate with law enforcement, fire departments, and medical services during critical incidents


• Manage electronic access control systems, including gates, turnstiles, and secure doors


• Verify identities and grant entry to employees, visitors, and vendors


• Program, issue, and revoke digital access badges and visitor passes


• Maintain a chronological digital log of shift activities, system events, and alarms


• Draft incident reports detailing security breaches or medical emergencies


• Archive and retrieve video footage for investigations or law enforcement requests


• Review and complete badge requests and answer incoming calls to the SOC

Requirements

• High School Diploma or equivalent required


• Minimum of 5 years of experience in a security control room, dispatch center, or high-security corporate environment


• Experience as a law enforcement Officer is also a consideration


• Excellent verbal communication


• Ability to multitask effectively in a team environment


• Associate's degree in Criminal Justice or a related field is favorable, but not required

Core Competencies

Demonstrates expertise in monitoring CCTV networks, managing electronic access control systems, and responding to emergency situations. Proficient in drafting incident reports and coordinating with law enforcement and emergency services.

Highest-signal resume keywords

• CCTV Monitoring


• Electronic Access Control Systems


• Incident Reporting


• Emergency Response Coordination


• Communication Skills

ATS Optimization Keywords

Hard Skills

• CCTV Monitoring


• System Health Checks


• Alarm Evaluation


• Access Control Management


• Digital Badge Programming


• Incident Reporting


• Video Footage Archiving


• Emergency Call Handling


• Dispatch Coordination


• Multitasking

Soft Skills

• Verbal Communication


• Team Collaboration


• Multitasking

Industry Keywords

• Security Control Room


• High-Security Environment


• Law Enforcement Experience


• Criminal Justice

Tools & Technologies

• Building Management Systems


• Fire Alarm Panels


• Intrusion Detection Systems