Security Operations Coordinator

InnovAge Holding Corp.; Denver (CO); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Holidays

Job summary

InnovAge is headquartered at the Lowry Corporate Offices in Denver, CO, seeking a Security Operations Coordinator to support physical security across the organization. The role focuses on badge administration, CCTV monitoring, incident response, and accurate reporting of events to maintain a safe environment for participants and staff.

Based at the Lowry campus in Denver, this position requires strong multitasking, clear communication, and the ability to handle crises calmly while coordinating

Qualifications

• High School diploma or GED required.
• 2+ years’ experience in corporate global security operations centers, 911 dispatch or similar.
• Experience with CCTV, visitor and access management systems.
• Experience tracking and documenting incidents in a security or dispatch setting.
• Knowledge of security industry standards, technologies and systems (access control, video surveillance).
• Experience answering inbound phone calls and knowledge of multiline phone systems.
• Proficiency with standard office procedures and equipment.
• Strong customer service orientation.
• Ability to stay professional under stress.
• Organizational and collaborative skills.
• Effective written and oral communication with diverse teams.

Responsibilities

• Use critical thinking and multitasking to maintain a strong security posture.
• Provide badge administration and access management for employees.
• Monitor alarms, CCTV, access control, lines, life safety and other systems; respond to incidents.
• Address incidents calmly and solve problems.
• Conduct investigative video reviews and report findings.
• Dispatch security, fire, EMS, or other response personnel as needed.
• Respond to alarms and secure ingress/egress in emergencies.

Skills

Access control

CCTV surveillance

Incident response

Security investigations

Alarm monitoring

Phone system knowledge

Customer service

Microsoft Office

Education

High School diploma or GED

Tools

Access management software

Job description

The Security Operations Coordinator works in the security operations center, makes access badges, answers the security hotline, watches security cameras, does security video investigations, and other activities related to the security of the InnovAge facilities.

Position is based out of the Lowry Corporate Offices in Denver, CO.

Essential Functions and Work Responsibilities

• Use critical thinking and multi-tasking techniques to ensure a comprehensive security posture.
• Provides physical access control badge administration and access management to employees across the company portfolio.
• Monitors all alarms, CCTV, access control, phone lines, life safety and other monitoring systems in order to promptly respond to all reports and information in regards to theft, alarms, accidents, hazardous material releases, fires and other incidents that may occur.
• Respond to incidents and critical situations in a calm, problem solving manner.
• Conduct investigative video reviews and report findings.
• Dispatch security, fire, EMS, or other response personnel as required.
• Respond to and assess security alarms or emergency alarms, emergency situations, first responder; secure ingress and egress situations.

Functional Category: Physical Security Duties

Estimated Percent of time Spent – 100%

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education

High School diploma or GED is required.

Work Experience and Qualifications

• Minimum two years’ experience in corporate global security operations centers, 911 dispatch or other similar experience required
• Expertise using CCTV, visitor, and access management systems
• Experience tracking and documenting incidents or events in a security or dispatch setting
• Understanding and experience within security industry standards, technologies, and systems (access control, video surveillance, etc.)
• Experience answering inbound phone calls and knowledge of multiline phone systems
• Experience with standard office procedures including filing, record keeping and the use of standard office equipment such as personal computers, copiers and fax machines required
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills and collaborative style.
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
• Ability to handle crisis situations, calmly and efficiently
• Proficient in Microsoft Office, Power Point, Visio and Microsoft Outlook software.

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

$22.84 - $27.40

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants

This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com.

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment, background checks, onboarding, training, or any other employment-related purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to [e-mail] or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us, and we appreciate your interest in joining InnovAge.