Security Operations Center Specialist

Green Thumb; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

Green Thumb Industries (GTI) seeks an on-site Physical Security Operations Center (SOC) Specialist to join our Asset Protection team in Chicago. You will monitor CCTV, alarms, and access controls, respond to incidents, and coordinate with internal teams and law enforcement to protect people, facilities, and assets.

The role requires night/evening shifts (10 PM–8:30 AM CST, 4 days/week), strong situational awareness, and the ability to multi-task under pressure.

Qualifications

• 3+ years in physical security, dispatch, emergency operations, or SOC environment preferred.
• Experience with CCTV monitoring, alarm response, and access control systems preferred.
• Adaptable and solutions-oriented with strong critical thinking and decision-making.
• Strong verbal and written communication skills under pressure.
• Proven ability to multi-task and prioritize in high-pressure situations.

Responsibilities

• Monitor CCTV, alarm systems, CEM platforms, and access control to detect and respond to incidents.
• Act as the first point of contact for physical security events including alarms and notifications.
• Coordinate with internal teams to mitigate disruptions and restore operations.
• Liaise with site leadership and law enforcement during incidents to ensure safety and compliance.
• Document events accurately, maintain logs, and deliver real-time risk assessments.
• Manage security equipment service calls and troubleshoot via ticketing platforms.
• Perform remote audits, alarm testing, and credential updates.
• Contribute to development of security protocols and emergency plans.

Skills

CCTV monitoring

Alarm response

Access control

Incident response

Security operations

Communication under pressure

Education

High School Diploma preferred; college degree preferred

Tools

Everbridge

Job description

Shift Available: 10 PM - 8:30 AM CST, 4 days/week

The Role

Green Thumb Industries (GTI) is seeking an on-site Physical Security Operations Center (SOC) Specialist to join our Asset Protection team. This role focuses on physical security and business continuity. SOC Specialists monitor security systems, respond to incidents, and coordinate with internal teams and law enforcement to protect our people, facilities, and assets.

The ideal candidate thrives in a fast-paced environment, demonstrates strong situational awareness, and approaches challenges with a solutions-based and adaptable mindset. They will need to multi-task effectively, make sound decisions under pressure, and always communicate clearly.

Responsibilities

• Monitor CCTV, alarm systems, critical event management (CEM) platforms (Everbridge), and access control platforms to detect and respond to security incidents across GTI facilities.
• Act as the first point of contact for physical security events, including panic and hold up button activations, alarms, and emergency notifications.
• Coordinate with internal partner teams (cybersecurity, IT, facilities, etc.) to mitigate business operations disruptions and restore normal operations.
• Liaise with site leadership and law enforcement during and after incidents to ensure safety and compliance.
• Execute incident management protocols, document events accurately, and maintain detailed logs.
• Deliver real-time situational awareness and risk assessments to leadership during critical events.
• Manage service calls for security equipment and support troubleshooting through ticketing platforms.
• Perform remote audits, alarm testing, and credential updates.
• Participate in After Action Reviews (AARs) to identify improvement opportunities and recommend actionable solutions.
• Contribute to the development and enhancement of security protocols, emergency operations plans , and business continuity processes.

Qualifications

• 3+ years in physical security, dispatch, emergency operations, or SOC environment is preferred.
• Experience with CCTV monitoring, alarm response, and access control systems is preferred.
• Adaptable and solutions-oriented, with strong critical thinking and decision-making skills.
• Strong verbal and written communication skills under pressure.
• Proven ability to multi-task and prioritize effectively in high-pressure situations.
• Ability to work nights/weekends and adapt to changing priorities.
• Professional integrity and ability to handle confidential information.
• High School Diploma preferred; college degree preferred.

Additional Requirements

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver’s license
• Must be a minimum of 21 years of age
• Must be approved by state badging agency to work in cannabis industry

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range

$55,000 - $65,000 USD

Please note that although cannabis is legal under many state laws, it remains illegal under federal law. If you are a lawful permanent resident (Green Card holder), please be aware that employment in a cannabis company may carry immigration-related risks. We strongly encourage you to consult with an immigration attorney before applying or accepting any position. We are sharing this information to allow you to make an informed decision. This notice is provided for informational purposes only and is not legal advice. Green Thumb does not inquire about or make employment decisions based on immigration status, except as required by law.

Voluntary Demographic Questions

For government reporting purposes, we ask candidates to respond to the below race and gender self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Green Thumb’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Although GTI is not a federal contractor and therefore, not under compliance mandates to report on the percentage of its workforce that is comprised of employees with disabilities or Veterans, we provide applicants and employees with a voluntary option to confidentially self-identify as a person with a disability or a Veteran as a part of our commitment to diversity and inclusion. Identifying yourself as a Veteran or individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.