Security Operations Center Operator Lead

HealthPartners; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

HealthPartners is seeking a qualified SOC Dispatcher to monitor surveillance systems, triage incidents, and coordinate rapid responses from a centralized command point in Kentucky. You will support field officers with real-time information and ensure incident continuity across shifts.

The role requires at least two years in security or emergency communications, a valid driver’s license, and strong leadership, communication, and multitasking skills.

Qualifications

• Minimum of two years in security, emergency communications, or public safety
• Equivalent combination of experience and education
• Valid driver’s license
• Strong dispatching and incident triage knowledge
• Ability to lead, mentor and support SOC dispatchers
• Proficiency with video management, access control, alarms, and radio systems
• Strong multitasking, prioritization, and communication skills
• Ability to remain calm and effective during high stress situations

Responsibilities

• Monitor video management, alarms, access control systems, and communication channels.
• Receive, triage, and dispatch calls for service in accordance with established procedures.
• Maintain situational awareness of all active incidents.
• Support field Security Officers with real-time information and coordination.

Skills

Dispatching

Emergency communication

Incident triage

Leadership

Mentoring

SOC dispatchers

Video management

Access control

Alarms

Radio systems

Multitasking

Communication

Calm under pressure

Education

Equivalent combination of experience and education

Tools

Video management

Access control

Alarm systems

Radio systems

Job description

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Minimum of two (2) years of experience in security, emergency communications, or public safety telecommunications
    OR
  • Equivalent combination of experience and education
• Licensure/ Registration/ Certification:
  • Valid driver’s license
• Knowledge, Skills, and Abilities:
  • Strong knowledge of dispatching, emergency communication, and incident triage
  • Ability to lead, mentor and support SOC dispatchers
  • Proficiency with video management, access control, alarms, and radio systems
  • Strong multitasking, prioritization, and communication skills
  • Ability to remain calm and effective during high stresssituations

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Two (2) years of experience in the HealthPartners Security Operations Center

ESSENTIAL DUTIES:

1. (40%) – SOC Monitoring & Dispatching

• Monitor video management, alarms, access control systems, and communication channels.
• Receive, triage, and dispatch calls for service in accordance with established procedures.
• Maintain situational awareness of all active incidents.
• Support field Security Officers with real-time information and coordination.

2. (30%) – On‑Shift Leadership & Support

• Serve as the primary resource for SOC Dispatchers during the shift.
• Provide guidance on incident triage, communication standards, and escalation procedures.
• Assist/lead shift handoffs, workload distribution, and operational continuity.
• Ensure adherence to response procedures and standards.

3. (20%) – Training & Quality Assurance

• Assist with onboarding and training of new SOC Dispatchers.
• Provide coaching and feedback on call‑taking, documentation, and system use.
• Supports the development and implementation of new and updated procedures/technologies in coordination with the supervisor
• Review incident logs and reports for accuracy and completeness.
• Identify performance concerns and communicate them to the SOC Supervisor.
• Support de-briefs and after action reviews of critical incidents

4. (10%) – Administrative & Support Duties

• Assist with documentation, audits, and compliance tasks.
• Support emergency notifications and communication systems.
• Perform additional duties as assigned.

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Values

Excellence:We strive for the best results and always look for ways to improve.

Compassion:We care and show empathy and respect for each person.

Partnership:We are strongest when we work together and with those we serve.

Integrity:We are open and honest, and we keep our commitments.

Additional Expectations:

• Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
• Maintains regular and timely attendance.
• Protects confidentiality.
• Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.).