Security Operations Center Lead

waldensecurity; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Walden Security is seeking vigilant Security Officers to protect industrial or commercial properties. Officers monitor access points, cameras, alarms, and respond to incidents with professionalism and discretion.

You will relay information to leadership, dispatch calls by phone and radio, and assist employees, vendors, and guests while maintaining safety and security procedures.

Responsibilities

• Monitor cameras and alarms and dispatch calls via telephone and radio.
• Answer routine and emergency calls, monitor video and other alarms, and assist employees, vendors, and guests.
• Communicate information about incidents to leadership as appropriate.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Diversity

Ethics

Organizational Support

Judgement

Professionalism

Quality

Safety and Security

Adaptability

Attendance/Punctuality

Dependability

Job description

Summary

Our Security Officers protect the Industrial or commercial property of our clients against fire, vandalism, and illegal entry. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, telecommunications, manufacturing/industrial factories, Hospitals, and many others. The successful candidate will be a problem solver, possess critical thinking skills, and be detail-oriented. This position is responsible for best practices for communicating information surrounding those incidents to leadership as appropriate. The lead will monitor cameras and alarms, dispatch associated calls via telephone and radio, and provide general assistance to both employees and guests.

The lead is responsible for answering routine and emergency calls, monitoring alarms and video equipment, including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests.

Competency

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences. Educates others on the value of diversity, promotes a harassment- free environment, and builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; benefits the organization through outside activities; supports affirmative action and respects diversity.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when