Security Operations Center Analyst

Santander US; Quincy (MA); On-site; USD 45,000 - 71,000; Full time

Job summary

Santander US is seeking a Security Operations Center Analyst for an on-site role in Quincy, MA. The position supports crisis response, monitors alarms and surveillance, and coordinates with law enforcement and internal teams to safeguard employees and property.

The role requires a high school diploma or GED and strong written/verbal communication, with duties including incident reporting, testing, and after-hours access management. Training and growth opportunities are offered.

Qualifications

• High school diploma, GED, or equivalent work experience required.
• Strong written and verbal communication with all levels of personnel.
• Ability to prepare written reports and logs; computer skills.
• Ability to read and follow operating procedures.
• Flexible in changing environments; adaptable.
• Intermediate computer skills to use wireless technology at client sites.
• Ability to work outdoors in adverse conditions; mental alertness and attention to detail.

Responsibilities

• Ensure incidents are escalated to management and communicated to employees as needed.
• Review alarm and incident documentation for accuracy and completeness.
• Monitor burglar alarm systems, threat feeds, door alarms, and video surveillance.
• Observe SOC email and telephone systems for security-related events.
• Analyze physical security incidents to assess potential impact.
• Respond to incidents promptly per established procedures.
• Coordinate incident response with on-site security, law enforcement, and internal teams.
• Escalate major incidents to management.
• Prepare comprehensive written incident reports.
• Answer emergency and non-emergency calls with guidance.
• Dispatch emergency services for medical events.
• Provide access to corporate offices and locations as needed.
• Assist vendors with after-hours access requests.
• Assist with alarm testing and basic troubleshooting.
• Complete additional administrative tasks.

Skills

Written communication

Verbal communication

Interpersonal skills

Independent judgment

Attention to detail

Basic computer skills

Procedures reading

Customer service

Security awareness

Education

High school diploma or GED

Tools

Alarm systems

Video surveillance

Access control

Burglar alarm systems

Threat intelligence feeds

Job description

It Starts With You

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

It Starts With You

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make

The Security Operations Center Analyst is a key contributor to the security operations team in the event of a crisis situation that would threaten the safe and secure business operations. This could include, but is not limited to: natural disasters, workplace violence, facility emergencies, fire and issues of serious injury or illness. Professional Security Operations Center Officer positions require heavy use of computer operating systems, such as Microsoft and other operating systems.

• 1st Shift - 6 AM - 2 PM where you'll be on a rotational work week of four days on, then two days off.
• On-site position located in Quincy, Massachusetts.
• Pay: $35.96 an hour - $70k (1,947 hour per year)
• 4 Weeks Mandatory Training
  • 2 weeks of classroom training (M-F 8a-4p)
  • 1 week of OJT (M-F 8a-2p)
  • 1 week of OJT (M-F 2p-8p)

• Ensure incidents are properly escalated to management and communicated to the employee population as needed.
• Review alarm and incident documentation for accuracy and completeness.
• Monitor branch burglar alarm systems, threat intelligence feeds, corporate door alarms, and video surveillance equipment.
• Continuously observe SOC email and telephone systems for security-related events or communications.
• Analyze physical security incidents to determine their potential impact on employees, customers, and property.
• Respond to incidents promptly and effectively in accordance with established procedures.
• Coordinate incident response efforts between on-site security personnel, law enforcement officers, and various internal business teams.
• Escalate major incidents to management.
• Prepare comprehensive written reports summarizing incidents and the actions taken.
• Answer both emergency and non-emergency calls, providing callers with accurate guidance on physical security matters.
• Dispatch emergency services for critical life safety events, such as medical emergencies.
• Provision physical access to corporate offices and retail branch locations as needed.
• Assist vendors and other authorized personnel with after-hours access requests.
• Assist with alarm equipment testing to ensure the proper functionality of security systems, including hold-up alarms.
• Perform basic troubleshooting of access control, burglar alarm, and video surveillance systems to resolve equipment problems and open service calls as required.
• Complete additional administrative work as assigned.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma, GED: or equivalent work experience - Required

Qualifications

• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Ability to use initiative and independent judgment within established guidelines.
• Ability to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills.
• Ability to read and understand all operating procedures and instructions.
• Displays exceptional customer service and communication skills.
• Remain flexible to ever changing environments; adapt well to different situations.
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites.
• Works in various environments including adverse outdoor conditions such as cold, rain or heat.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

Certifications

• No Certifications listed for this job.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Minimum Base Pay Range: $45,000.00 USD

Maximum $71,000.00 USD

We Value Your Impact

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO