Security Officer VFT/Days (Winnie Palmer Hospital)

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

EAP

Discounts on attractions

Educational assistance

Job summary

Orlando Health in Orlando, FL is seeking a Security Officer to provide safety services for patients, visitors and staff. Shift: Dayshift, 3x12s; duties include escorts, patrols, incident reporting, and crisis response.

Requirements: High school diploma or equivalent, valid Florida driver’s license, CPI certification within 120 days, basic security certifications, and ability to obtain state security license.

We offer comprehensive benefits and career growth opportunities to eligible team members.

Qualifications

• Escorts for visitors, employees, and students.
• Patrols hospital areas 24/7 in all weather conditions.
• Ability to handle stressful situations with diplomacy.

Responsibilities

• Escort visitors, employees, and students on request.
• Patrol all hospital areas on foot, bicycle, or vehicle 24/7.
• Detect and report suspicious activities and enforce safety policies.
• Assist with securing safety during incidents and coordinating with law enforcement.

Skills

Safety awareness

Report writing

Communication

Education

High school diploma or equivalent

Tools

Walk-through metal detectors

Two-way radio

Job description

Position Summary Provides security services to ensure order and safety of patients, visitors and hospital personnel. Schedule: Dayshift, 3x12s.

Why Orlando Health Is Your Best Place to Work

Benefits

At Orlando Health, we care about you as much as you care about your patients. As a team member, you’ll enjoy comprehensive benefits from day one:

Health & Wellness

• Multiple medical, prescription, dental, and vision plans
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• On-site pharmacy and discounted health services
• Wellness incentives—earn up to $500/year

Financial Security

• Competitive 401(k) plan with up to 5% employer match
• Group life, short‑term, and long‑term disability insurance at no cost

Time Away & Family Support

• Nearly five weeks of PTO—including vacation, holidays, and sick leave
• Four-week paid parental leave for eligible team members
• Family care support including fertility benefits (up to $25K), adoption assistance (up to $15K), backup child/elder/pet care, and virtual tutoring

Learning & Career Growth

• “Preferred Education Program”: earn degrees or technical certificates with zero out‑of‑pocket costs
• Tuition reimbursement (up to $5,000/year) and student loan repayment ($1,200/year)
• Full career development resources: coaching, workshops, events, and leadership training

Extra Perks

• Employee Assistance Program (EAP) offering confidential counseling services
• Access to discounts on attractions, travel, cell phones, insurance, and more

Essential Functions

• Escorts for visitors, employees, and students upon request.
• Patrols all areas of the hospital internally and externally on foot, bicycle, and/or vehicle 24 hours a day in all weather conditions.

(Only security officers who meet the driver’s license standards for operating an Orlando Health owned vehicle listed in the licensure/certifications section of this job description will be permitted to perform motor vehicle patrols.)

• Provides key assists to all areas of the hospital, including sensitive areas to authorized personnel.
• Detects suspicious activities within the campus and handles the situations appropriately.
• Reports criminal activity to supervisor and law enforcement, as appropriate.
• Investigates accident scenes, searches for and preserves evidence; investigates and interviews witnesses; makes oral and written reports; responds to varying situations with tact and diplomacy and deals with stressful, hostile or irrational person(s), whether due to physical or mental disability, drugs, or socio-economic differences or other factors and recommends legal action if needed.
• Assists medical staff with the enforcement of Baker Act (F.S. 394.463) and Marchman Act (F.S. 397.675-397.6775) patients with the use of approved medical restraints as requested by physicians under Florida Statutes.
• Works with law enforcement/correction officers dealing with patient/prisoner intake and status during the duration of their stay in the hospital. In addition officers will assist the Patient Care Coordinator with securing the status of non-publicity/high risk patients.
• Reports all safety and security violations throughout the campus.
• Responds to all inbound and outbound helicopter flights by ensuring the safety of the helipad and assist flight crew in handling and transporting of patient(s) as needed.
• Uses and understands the operation of walk-through and hand held metal detectors.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Responds to threats or acts of violence towards patients, staff, and/or visitors; hostage situations; adult/child abductions to include cordon of perimeter area; patient elopement; person down; emergency intake; fire alarms by responding to the location of incident and assist in fire suppression; severe weather; access control; hospital system failure; bomb threat or suspicious package and assist personal in searching area(s) in which the threat was made; hazardous materials/chemical spills.

• Documents through an Event Report and photograph slip/trip and fall events for liability mitigation.
• Enforces injunctions established by the state of Florida.
• Responds to disturbance calls such as domestic disputes, disorderly conduct, fights in progress, and/or similar calls.
• Assists department managers by escorting terminated employees.
• Officers may be required to testify or be subpoenaed by any court proceedings.

Qualifications

Education/Training

High school graduate or equivalent. Basic knowledge of Microsoft Word for report writing purposes.

Licensure/Certification

• Must have a valid Florida driver’s license and be insurable under the Orlando Health insurance carrier’s requirements and standards. (Security officers, who are unable to maintain this requirement after at least 90 days of employment must sign a “No Driving Document” which will be maintained in the officers department file and remain in effect until the approval to drive is given by the insurance carriers as determined during routine driving records checks.)

Must obtain a State of Florida Class “D” Security Officer License through the Florida Department of Agriculture and Consumer Services within 120 days of hire which must be renewed biannually before the license expires.

• Must obtain Crisis Prevention Intervention (CPI) Certification within 120 days of hire which must be renewed annually before the certification expires.

• Must obtain a Basic Security Officer Certification or higher level of certification through the International Association of Hospital Security and Safety within 120 days of hire and maintained at all times during employment.

Experience

None