Security Officer Tactical

Banner Health Corporate; Phoenix (AZ); On-site; USD 55,000 - 90,000; Full time

Job summary

Banner Health in Phoenix seeks a Tactical Officer to respond as the first on-scene security responder to violent incidents across the facility and campus. You will direct security responses and coordinate with law enforcement as the primary liaison during critical incidents.

Responsibilities include patrols, investigations, incident reporting, and assisting staff while maintaining safety for patients and visitors. Certification training is required upon hire and ongoing competency is evaluated.

Qualifications

• Valid driver’s license and eligibility for company auto coverage.
• 3+ years of law enforcement or 7+ years hospital security experience.
• Successful completion of Banner Health’s Tactical Officer certification training.
• Able to demonstrate required competencies annually.
• Interpersonal skills and customer-service orientation.
• Advanced critical thinking, monitoring and rapid assessment in emergencies.
• Must meet physical requirements and pass related testing.
• Fingerprint Clearance Card at time of hire and maintain it.
• Criminal History Affidavit for Banner Behavioral Health Hospital.

Responsibilities

• Apprehend suspects in conflicts or unauthorized entry and document investigations.
• Serve as primary contact with law enforcement during critical incidents.
• Monitor situations, determine appropriate response and apply de-escalation skills.
• Patrol facilities, report emergencies, and ensure safety of personnel and patients.
• Escort and assist with restrained patients and aid medical staff as needed.
• Enforce security rules, react quickly in emergencies, and document concise incident reports.
• Report to security leadership; liaise with internal staff and external agencies.

Skills

de-escalation techniques

critical thinking

interpersonal skills

customer service oriented

physical fitness

security awareness

police liaison

Job description

Great careers are built at Banner Health. There’s more to health care than doctors and nurses. We support all staff members as they find the path that’s right for them.

Phoenix is Arizona’s major city and the fifth most populated city in the United States. It includes the posh resorts and green golf courses of Scottsdale, Tempe’s lively college-town vibes, arts-friendly Mesa and pro-sports hub Glendale, several American Indian tribal lands, and the suburban cities of Chandler and Gilbert.

Tactical Officers are specialized security officers with advanced training in de-escalation techniques, advanced non-lethal defensive systems, defensive tactics, and critical thinking skills. MUST BE AVAILABLE FOR UPCOMING PHYSICAL ASSESSMENT TEST! Successful candidates will also be physically fit and able to maintain sufficient physical fitness to successfully pass the upcoming Cooper Institute Physical Fitness Assessment Test (1.5-mile run, push-ups, sit-ups, vertical jump, and 300-meter run) before selection to be interviewed and our Tactical Officer Certification Course. You will take this assessment on a bi-annual basis to retain employment in the Tactical Operations Unit (TOU).

This team works 3 12-hour shifts (for both days and nights) 6 - 6. Every Wednesday is a part of your 40 hour/week and is from 2PM - 6PM for training. There is NO set schedule for Tactical Officers, your shift and location are based on business needs. Candidates must have at least 3 YOE as LEO or Military service noted on work history. Must meet min quals, no exceptions.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position will be assigned primarily to the Emergency Department and will serve as the first responder to the most violent and dangerous security incidents occurring throughout the facility and the campus. When the incident involves anyone other than a patient, the Tactical Officer will be responsible for directing the security response the violent incidents. The tactical officer will be the primary liaison with law enforcement during critical incidences. This position will assist with patrol functions across the campus; the welfare and safety of personnel and patients; investigations of critical incidents; provide security assistance to employees, patients and visitors and secures doors as needed.

CORE FUNCTIONS

• Apprehends suspects in cases of conflict, escalation or unauthorized entry into buildings and work areas, malicious mischief, or other violations. Conducts investigations and prepares investigative reports.
• Serves as the primary point of contact with law enforcement during critical incidents.
• Monitors and assesses situations and determining appropriate response. Utilizes critical thinking skills in emergency and stressful situations.
• Patrols facility buildings and grounds watching for unauthorized persons, fires and unusual occurrences; and reports emergencies immediately upon discovery.
• Utilizes verbal de-escalation techniques and advance workplace violence mitigation skills and tactical skills in security, emergency and conflict situations.
• Investigates and completes written reports of complaints, critical security incidents and unusual activities involving patients, employees and visitors; submits all reports to the security leadership by the end of the shift in which the report occurs. Maintains an accurate log of all relevant security activities during each shift.
• Escorts patients, visitors and employees as needed. Assists medical staff in restraining and handling disturbed patients.
• Enforces security rules and regulations, to patrol grounds by foot or in a vehicle, to react quickly and calmly in emergency situations, to communicate effectively, and to prepare a concise incident reports. Follows instructions and follows safe work practices. Acts as a point of contact for other officers as needed.
• Position reports directly to the Security Director. This position interacts internally with staff, physicians, visitors, volunteers and patients. External customers are law enforcement agencies and emergency service agencies. The position is system wide and officers may be assigned to work at any facility as needed.

MINIMUM QUALIFICATIONS

• Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.
• Must possess strong knowledge and understanding of security as normally obtained by a minimum of three years of law enforcement or military experience or seven years of hospital security experience.
• Requires successful completion of Banner Health’s Tactical Officer certification training upon hire.
• Requires ability to demonstrate and successfully use all required competencies annually.
• Must possess interpersonal skills and be customer service oriented in all contacts with patients, visitors and staff.
• Requires advanced critical thinking, monitoring skills and ability to quickly assess situations and determine appropriate response in escalated conflict, security and emergency situations.
• Must be able to demonstrate the ability to perform physical requirements of the position. Capabilities will be demonstrated through the successful completion of similarly related skills testing. Employees hired on or after January 1, 2019 will need to successfully demonstrate the physical requirements before starting in the role. Employees hired before January 1, 2019 must be able to successfully demonstrate the physical requirements by December 31, 2019. If upon initial evaluation, an employee is unable to successfully demonstrate the physical requirements, there will be a quarterly assessment administered. This physical skills assessment will then be conducted on an annual basis and employees must successfully meet the requirements to remain in role.
• Employees must possess a Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• Employees working at Banner Behavioral Health Hospital must sign a Criminal History Affidavit upon hire.

PREFERRED QUALIFICATIONS

• Prefer experience in a health care setting.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions.