Security Officer Security Clearance Dispatch Operator

Allied Universal; City of Rochester (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Smart tools and shifts platform

Career growth opportunities

Health and retirement benefits

Perks program discounts

Job summary

Allied Universal in Rochester, NY seeks a Security Officer Security Clearance Dispatch Operator to safeguard clients across aerospace and defense locations. The role centers on coordinating communications, monitoring alarms, documenting incidents, and directing response resources to maintain a secure environment.

Join Allied Universal’s team to deliver professional customer service, maintain detailed records, and act as a critical communication link for security operations.

Qualifications

• Active DoD Secret Clearance required.
• Experience with alarm panels preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience preferred.
• Guard card or license preferred.
• Age 18+ for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent required.
• Background check as per laws.
• Drug screen requirement where permitted by law.
• Licensing requirements may be required by state/local laws.

Responsibilities

• Provide customer service to personnel, visitors, and contractors at an aerospace and defense location following site procedures and access protocols.
• Monitor calls, radio, alarms, and dispatch systems; document and relay information to appropriate teams.
• Coordinate responses to incidents and service requests, following escalation procedures.
• Maintain detailed activity logs, incident reports, and dispatch records per site policies.
• Support access control and visitor management, verifying credentials and directing visitors.

Skills

DoD Secret Clearance

Alarm panels

Computer / Tablet literacy

Customer service experience

Guard card / license

Background check compliance

Drug screen compliance

High school diploma

Licensing requirements awareness

Education

High school diploma or equivalent

Tools

Alarm panels

Computer literacy

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Security Clearance Dispatch Operator in Rochester, NY, you will serve and safeguard clients in a range of industries such as Aero/Defense, and more. As a Dispatcher supporting an aerospace and defense location, you will coordinate communications, monitor alarm activity, document incidents, and direct response resources to help maintain a secure environment. You will provide professional customer service, maintain accurate records, and serve as a critical communication link for security-related operations. Join Allied Universal’s agile, reliable, innovative team, where caring culture, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $22.00 / Hour

Job Schedule

DayTimeMon11:00 PM - 07:00 AMFri07:00 AM - 03:00 PMSat07:00 AM - 03:00 PMSun11:00 PM - 07:00 AM

What You’ll Do

• Provide customer service to personnel, visitors, and/or contractors at an aerospace and defense location by carrying out site-specific procedures, access protocols, and emergency response activities as appropriate.
• Monitor incoming calls, radio communications, alarms, and other dispatch-related systems; accurately document and relay information to appropriate personnel and/or responding teams.
• Coordinate responses to incidents, service requests, and critical situations in a calm, problem-solving manner, following established escalation procedures.
• Maintain detailed activity logs, incident reports, dispatch records, and other required documentation in accordance with site-specific policies.
• Support access control and visitor management activities, including verifying credentials and directing authorized individuals to appropriate locations.

Minimum Requirements

• An active DoD Secret Clearance is required.
• Experience with alarm panels is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• A guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Licensed by the New York State Department of State

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.