Security Officer - Sand Springs

Osage Casino Sand Springs; Sand Springs (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

Osage Casino Sand Springs is hiring for a security/guest services role focused on protecting assets and ensuring a safe environment for guests and employees. The position requires vigilance, teamwork, and adherence to gaming regulations.

Responsibilities include guest support, cash and asset security, log maintenance, and collaboration with regulatory bodies. Minimum qualifications emphasize eligibility to work in the United States and gaming licensure.

Qualifications

• Capable of handling guest interactions with courtesy and poise.
• Ability to communicate clearly with guests and colleagues.
• Basic computer skills and data entry for logs and reports.
• Must be able to pass pre-employment drug screening and obtain gaming license.
• Legal work eligibility in the United States and valid driver’s license.

Responsibilities

• Provide excellent guest service and escort guests as needed.
• Assist with department operations, security checks, and logs.
• Comply with all gaming regulations, policies, and safety procedures.
• Prepare daily operating reports and monitor assets and communications.
• Support communications with supervision and lawful authorities as required.

Skills

Guest service

Clear communication

Attention to detail

Team collaboration

Tools

Data entry

Job description

Overview

Protects company assets and provides a safe environment for employees and guests.

MINIMUM QUALIFICATIONS:

• Individual must be at least 18 years of age.
• 6 months of previous work experience. Gaming, Hospitality or Customer Service industry preferred.
• Prior experience in law enforcement, military or civilian security services is helpful. CLEET Security Officer certification or equivalent required (within 6 months of hire) or certification of completion from a full-time or reserve police academy.
• A working knowledge of data entry and basic computer programs preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

GUEST SERVICES

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Gives directions and provides escort to customers in need.

DEPARTMENT OPERATIONS

• Operates company vehicles as directed and patrols all sections of property.
• Makes chip fills, jackpot verifications.
• Regularly provides escorts of money and persons in money-handling positions.
• Handles administrative duties assigned by supervisor.
• Responsible for securing assets by radio communication; records all calls and movements in casino; logs all calls for security as required.
• Responsible for completion of mandatory logs; ensures that all information is recorded and transmitted to appropriate OMDEC personnel and in compliance with outside regulatory agencies as required.

REGULATORY COMPLIANCE

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

BUSINESS GROWTH/DEVELOPMENT

• May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.

COMMUNICATION

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
• Makes reports of lost and found items and detailed descriptions of people and incidences.
• Interviews, investigates and documents all applicable incidents in accordance with company policy.
• Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings if needed.
• Performs all other related and compatible duties as assigned.

Qualifications

EMPLOYMENT AUTHORIZATION, WORK CARDS

Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation. CLEET training certificates required (within 6 months of hire). It is the responsibility of the employee to have all appropriate document(s) current and valid at all times.

Osage Nation Gaming License

Valid Driver’s License

CLEET Certification (within 6 months of hire) or certification of completion from a full-time or reserve police academy within the previous five (5) years

Alcohol Compliance Education Test Passage

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Employee must be able to stand for long periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The employee is regularly exposed to outside weather conditions. The noise level in the work environment is moderate to high. The employee is occasionally exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.