Security Officer Per Diem

Partner's Healthcare; Belmont (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

Mass General Brigham is seeking a Per Diem - Rotating Shift Security Officer to provide a safe environment for patients, visitors and staff. You will patrol assigned areas, investigate incidents, and assist in restraining individuals when authorized.

The role emphasizes strong customer service, confidentiality, and accurate reporting. You may coordinate with law enforcement and participate in departmental committees as needed. Onsite work location: 115 Mill Street.

Qualifications

• Strong interpersonal communication and customer service skills.
• Ability to de-escalate anxious or stressed individuals.
• Works independently and in teams; multitasks effectively.
• Strong problem-solving and analytical thinking; good judgment.
• Customer service skills: empathetic, proactive, and collaborative.
• Active listening and clear written communication.
• Understanding of community policing, risk analysis, and crime prevention.
• Strong writing skills to document incidents.

Responsibilities

• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints; notifies law enforcement when needed; may detain individuals as appropriate.
• Prepares and submits written reports; logs incidents and keeps supervisor informed.
• Maintains accountability for valuables and evidence; ensures safekeeping.
• Performs as Dispatcher using security systems; coordinates responses by radio and phone.
• Assists with workplace and domestic victims; responds to medical emergencies; may restrain patients when authorized.
• Participates in departmental committees and teams as needed.

Skills

Interpersonal communication

Customer service

De-escalation

Team collaboration

Problem solving

Analytical thinking

Judgment

Active listening

Written communication

Computer skills

Education

Bachelor's in Criminal Justice

Job description

Site: The McLean Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary PER DIEM - Rotating Shift Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.Patrols assigned areas, giving particular attention to those areas where security problems have occurred.

Job Summary

• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing "state-of-the-art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

• Education: Bachelor's Degree Criminal Justice preferred
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials: Class D Passenger Vehicle Driver's License [State License]
• Experience: Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred
• Knowledge, Skills and Abilities
  • Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
  • Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
  • Works effectively both independently and in teams. Able to multitask.
  • Strong problem-solving skills.
  • Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
  • Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
  • Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
  • Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
  • Strong writing skills to provide and maintain documentation to support data.
  • Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 115 Mill Street
• Scheduled Weekly Hours 0
• Employee Type Per Diem
• Work Shift Rotating (United States of America)
• Pay Range $23.34 - $33.37/Hourly
• Grade 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.