Security Officer - Patrol & Customer Service

vallartasupermarkets; Downey (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Vallarta Supermarkets in Downey, CA seeks a Security Officer to protect our premises, assets, team members, and guests. This non-exempt role involves patrolling, investigating suspicious activity, enforcing policies, and providing courteous customer service.

You will stay vigilant, manage incidents, write reports, coordinate with local authorities, and ensure compliance with BSIS regulations. Flexible schedule including nights, weekends, and holidays; prior security/customer service experience

Qualifications

• High School Diploma or equivalent.
• Prior Security Guard experience preferred.
• Customer Service experience.
• Basic understanding of Spanish and English language.

Responsibilities

• Provide security to the business, patrolling premises and staying visible.
• Provide extraordinary customer service to customers, team members, and vendors.
• Identify security risks, report irregularities and restrain trespassers when needed.
• Write activity and incident reports documenting observations and actions.
• Coordinate with local authorities and maintain relationships with law enforcement and emergency services.
• Assist Asset Protection to prevent theft and losses and support shoplifting arrest efforts.
• Adhere to company policies and BSIS regulations; ensure licensing is up to date.

Skills

Patrol & observation

Customer service

Communication

BSIS Power to Arrest knowledge

Team player

English/Spanish bilingual

Education

High School Diploma or equivalent

Security Guard experience preferred

Customer service experience

Job description

Vallarta Supermarkets in Downey, CA seeks a Security Officer to protect our premises, assets, team members, and guests. This non-exempt role involves patrolling, investigating suspicious activity, enforcing policies, and providing courteous customer service.

You will stay vigilant, manage incidents, write reports, coordinate with local authorities, and ensure compliance with BSIS regulations. Flexible schedule including nights, weekends, and holidays; prior security/customer service experience