Security Officer - Part-Time Nights

The General Hospital Corporation; Boston (MA); On-site; USD 31,000 - 44,000; Part time

Job summary

Mass General Brigham is seeking a Part-time Security Officer for Brigham and Women's Faulkner Hospital, Inc. This 32-hour-per-week position covers night shifts Friday through Monday and is onsite at 1153 Centre Street.

You will patrol areas, report hazards, assist in restrainingPatients when needed, complete incident reports, and dispatch to calls to protect patients, staff, and visitors.

Qualifications

• Bachelor's degree in Criminal Justice preferred.
• 3–5 years of hospital security or equivalent experience preferred.
• Strong interpersonal and customer service skills.

Responsibilities

• Patrol assigned areas and monitor for unsafe conditions.
• Investigate thefts, disturbances, and potential criminal activity.
• Prepare and submit written incident reports accurately.
• Dispatch personnel to responses and assist in restraining when necessary.
• Protect patients, visitors, and staff, maintaining confidentiality.

Skills

Customer service

De-escalation

Communication

Teamwork

Problem solving

Education

Bachelor's Degree Criminal Justice preferred

Tools

Database software

Typing

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Part-time 32h Nights Friday-Monday

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

Does this position require Patient Care? Yes

Essential Functions

• -Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• -Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• -Maintains strict confidentially standards at all times.
• -Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
• -Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• -Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• -Performs as Dispatcher utilizing \"state of the art\" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• -Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• -Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

Education

Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Class D Passenger Vehicle Driver's License [State License] -

Experience

Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred

Knowledge, Skills and Abilities

• - Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• - Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.
• - Works effectively both independently and in teams. Able to multitask.
• - Strong problem-solving skills.
• - Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
• - Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• - Displays positive image, tact, and diplomacy, active listening, articulate.
• - Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
• - Strong writing skills to provide and maintain documentation to support data.
• - Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Night (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benef