Security Officer (On Call) - DoubleTree by Hilton Alana Waikiki Beach

Hilton; Honolulu (HI); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health plans

Retirement plans

Job summary

Hilton in Honolulu, Hawaii seeks a Security Officer to help create a safe, welcoming environment for guests and team members. You will patrol premises, respond to incidents, and coordinate with hotel leadership to protect guests and property.

Ideal candidates hold a current Hawaii Security Guard Card, have 2 years of security officer experience, and at least 12 months of customer service background. Shifts vary across AM/PM/Overnight and require open availability, including weekends and

Qualifications

• Current Hawaii Security Guard Card.
• 2 years security officer experience.
• 12 months customer service background.

Responsibilities

• Conduct security patrols of interior and exterior hotel premises to identify and address safety and security risks.
• Assist with investigations: conduct preliminary incident investigations and document findings.
• Maintain accurate documentation: prepare and ensure the accuracy of security reports and records.
• Respond to emergencies: assist in handling safety hazards, fires, medical incidents, and security threats.
• Provide exceptional guest assistance: respond to guest inquiries with professionalism and efficiency.

Skills

Security experience

Customer service

Hawaii Security Guard Card

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Security Officer, and facility safety – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Ideal Candidate

Current Valid Hawaii Security Guard Card. 2 years security officer experience. 12 months customer service background. Shift Pattern: Varied – AM PM Overnight. Open availability required includes weekdays, weeknights, overnight, weekends and holidays; shifts will be dependent on business levels and seniority scheduling.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member. A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We'll Help You Thrive

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.