Security Officer – Omaha

WarHorse Gaming; Omaha (NE); On-site; USD 39,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Discounted meals

Paid vacation/holiday/sick days

Quarterly incentives

Full insurance benefits

Job summary

WarHorse Gaming is seeking a Security Officer to maintain a safe and secure environment for guests and team members at WarHorse Casino. The role enforces policies, responds to incidents, and delivers excellent customer service on the property.

Starting pay is 19.50 per hour with a full-time schedule and open shifts. Must be 21+, have a high school diploma or GED, and be able to obtain Nebraska Gaming License and CPR certification. WarHorse Gaming is an Equal Opportunity Employer.

Qualifications

• Requires high school diploma or GED or equivalent experience.
• Strong written and verbal communication skills.
• Ability to maintain composure and professionalism in challenging situations.

Responsibilities

• Maintain safety and security of guests, team members, and property.
• Respond to incidents and complete detailed incident reports.
• Enforce casino policies and procedures and NRGC regulations.
• Monitor access to restricted areas and patrol assigned posts.
• Provide excellent customer service and assist guests as needed.

Skills

Customer service

Incident reporting

Access control

Communication

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Security Officer — Full Time Starting Pay: $19.50 per hour

Schedule: Full-Time — Open shift openings

Location: WarHorse Casino

Summary

The Security Officer is responsible for maintaining a safe and secure environment for all guests, team members, and company assets. This role plays an essential part in enforcing policies, responding to incidents, and ensuring exceptional customer service throughout the property.

Why Join WarHorse Casino?

• Federal Employees Medical Coverage (Medical/Dental/Vision)
• 401(k) with Immediate Vesting & Company Match
• Discounted Meal Program
• Vacation, Holiday & Sick Days
• Quarterly Incentive Program
• Full Insurance Benefits Package

ESSENTIAL JOB FUNCTIONS

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Ensure safety and security of guests, team members, and company property.
• Complete detailed incident and investigative reports in a timely manner.
• Provide excellent customer service to guests in all interactions.
• Assist with the secure transfer of money and chips from the casino floor.
• Patrol assigned areas to maintain a safe environment.
• Enforce casino policies, procedures, and compliance with NRGC regulations.
• Stand assigned post for extended periods as required.
• Communicate effectively with supervisors regarding daily activities and incidents.
• Respond promptly to emergency situations and backup calls.
• Control access to restricted or secure areas of the facility.
• Maintain clear radio communication throughout assigned shift.
• Participate in mandatory meetings and training sessions.
• Perform other duties as assigned.

JOB SPECIFICATIONS

• Must be 21 years of age or older.
• High school diploma, GED, or relevant experience required.
• Previous security experience preferred; casino or hospitality environment experience is a plus.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office and basic computer applications.

CORE COMPETENCIES

• Collaboration
• Guest Focus
• Communication Proficiency
• Flexibility
• Ethical Conduct
• Problem Solving
• Stress Management & Composure

WORK HOURS

Team members must be able to work varying schedules based on property needs, including days, swing shifts, weekends, and holidays.

Certification Requirements

• Gaming License: Must be able to secure and maintain a Nebraska Gaming License.
• Additional Certifications: CPR Certification and a valid Driver’s License required.
• This position does not serve or distribute alcoholic beverages.

TRAVEL REQUIREMENTS

None.

Additional Information

This job description is not designed to cover every duty or activity required of the position. Responsibilities may change at any time with or without notice.

Ho-Chunk, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected status. Preference may be extended to applicants of Native American descent as permitted by law.

Physical Requirements Assessment

Rating Scale: 0 — Not applicable | 1 — Normal | 2 — Above Average | 3 — Extreme

Work Environment

Accessibility of worksites: 3

Weather/temperature extremes: 2

Darkness: 2

Cramped spaces: 2

Loud noises: 2

Chemicals/fumes: 2

Dust: 2

Heights: 2

Work safety hazards: 2

Secondhand smoke: 2

Overtime/extended hours: 2

Physical Effort

Mobility: 2

Agility: 2

Lift up to 50 lbs: 2

Physical strength: 2

Hand/finger dexterity: 2

Foot dexterity: 2

Balance: 2

Coordination: 2

Endurance: 2

Mental Effort

Concentration: 1

Memory: 2

Decision-making complexity: 1

Time pressure: 2

Analytical thinking: 1

Conceptual thinking: 1

Basic math: 1

Communication

English fluency: 2

Other language: 0

Verbal communication: 2

Written communication: 2

Nonverbal communication: 2

Sensory Abilities

Vision: 2

Color distinction: 2

Hearing: 2

Smell: 2

Taste: 1

Touch: 2