Security Officer Level II

CL c67b5ad1 e7cd 47f1 8679 6da103430fa6; Michigan; On-site; USD 42,000 - 56,000; Full time

Job summary

Little River Casino Resort is seeking a Security Officer responsible for protecting assets and ensuring the safety of guests and team members on a busy resort floor. You will inspect identifications, monitor the gaming floor, render First Aid/CPR, complete reports, and coordinate with Security Management to address incidents and maintain a secure environment.

Administrative duties include extensive paperwork, incident reporting, training completion, and adherence to safety and emergency

Qualifications

• High School diploma or GED.
• 18 years of age or older.
• 1 year of security experience; LRCR preferred.
• Valid driver's license and insurable.
• First Aid/CPR certification or within 90 days.
• Michigan TAM certification or within 60 days.
• Experience with incident report writing.
• Experience in a Tribally run casino/resort preferred.

Responsibilities

• Provide a pleasant greeting and farewell to guests.
• Inspect identifications for proper age to access gaming floor.
• Analyze items entering/leaving the gaming floor.
• Monitor facility to ensure security of guests, team members, assets.
• Render First Aid and CPR when needed.
• Complete paperwork and reports accurately and timely.
• Compile reports to ensure policy compliance.
• Identify/report security issues to Security Management.
• Investigate guest and team member concerns.
• Analyze and resolve situations per policies.
• Provide input on program/process improvements and participate in projects.
• Transport team members for Reasonable Suspicion testing.
• Monitor alarm system knowledge and report discrepancies.
• Know operations, programs, events, services; maintain awareness.
• Create ID badges in compliance with Gaming Commission.
• Identify intoxicated guests using TAM techniques.
• Complete training and adhere to safety rules and emergency procedures.
• Remain on duty until incidents are resolved; document thoroughly.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Confidentiality

Independent work

Teamwork

Documentation

Phone etiquette

Attention to detail

Office equipment

Education

High School diploma or GED

Job description

SUMMARY:

Responsible for protecting Little River Casino Resort assets. Provide security support and ensure property wide safety of both guests and Resort Team Members.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and an engaging, inclusive, supportive work environment for our team members.

MINIMUM NECESSARY QUALIFICATIONS:

Education:

• High School diploma or GED

Age Requirement:

• At least 18 years of age

Experience:

• 1 year of previous security experience; LRCR preferred
• Valid driver’s license and be insurable on company’s policy
• First Aid, Cardiopulmonary Resuscitation (CPR) certification or must be obtained within 90 days of employment
• Michigan TAM certification or must obtain within 60 days of employment
• Working knowledge of incident report writing and report writing systems
• Experience working with a Tribally run casino and/or resort preferred

SKILLS AND ABILITIES:

• Strong computer skills with experience in word processing, databases, and spreadsheets
• Strong organizational, written and verbal communication skills
• Strong professional telephone etiquette
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Strong problem-solving skills
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc)

CONDITIONS OF EMPLOYMENT:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test including marijuana, a background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide a pleasant greeting and farewell to Little River Casino Resort guests.
• Inspect valid identifications for proper age to gain access to the gaming floor.
• Analyze all items entering and leaving the gaming floor.
• Monitor Little River Casino Resort facility, property, and money handling areas to ensure the security of guests, team members and assets of Little River Casino Resort on assigned shift.
• Render First Aid and Cardiopulmonary Resuscitation (CPR).
• Complete all necessary paperwork and reports accurately and in a timely manner.
• Compile reports/records to ensure compliance with standards and policies.
• Identify and report issues regarding security for the operations of any and all departments within Little River Casino Resort to the Security Management.
• Investigate complaints and/or concerns from guests and/or team members.
• Analyze and resolve situations to ensure compliance with Little River Casino Resort policies and procedures.
• Provide input or recommendations for improvement or changes in programs, processes, or services, may also participate in other department projects as directed.
• Transport Little River Casino Resort team members for Reasonable Suspicion testing.
• Monitor and maintain general knowledge of the alarm system and report any discrepancies.
• Maintain working knowledge of all Little River Casino Resort operations, programs, events, promotions, and services.
• Make and distribute Little River Casino Resort ID badges in compliance with Little River Casino Resort Gaming Commission.
• Identify intoxicated guests utilizing TAM techniques.
• Must be able to satisfactorily complete all training assigned by the Resort.
• Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Security Department.
• Must be aware of and adhere to the emergency and evacuation procedures.
• Must be aware of and adhere to the Resorts Health & Safety Program.
• Must be willing to stay until any incidents you are involved in are completed, including documentation of the incident.
• Must be able to apply Common Sense Reasoning when problem solving and act with the Resort in mind.
• Other duties as assigned.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. Team members must be able to walk, sit, and/or stand for periods of up to 8 hours. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 20 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required.

WORKING ENVIRONMENT:

A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. High volume direct public contact. Outdoor environment. May be required to work in extreme weather elements for long periods of time.

DISCLAIMER OF EMPLOYMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All Little River Casino Resort Team Members are responsible for ensuring they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.

ACKNOWLEDGMENT:

I have reviewed the content and description of the above listed position and have been provided with a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.