Security Officer II - 32846

WinStar World Casino and Resort; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Job summary

WinStar World Casino and Resort is seeking a Security Guard to monitor company grounds, prevent loss, and provide full security services including patrols and incident reporting. The role involves escorting patrons, guarding entrances, and maintaining documentation while adhering to dress code and tribal guidelines.

Responsibilities include responding to security breaches, de-escalation, and maintaining confidentiality across operations.

Qualifications

• Candidate must be able to follow written and oral instructions.
• Ability to maintain confidentiality and handle sensitive information.
• Proven skills in customer service and professional interaction with guests and staff.
• Must be detail-oriented and reliable.
• Demonstrates honesty and accountability in all tasks.
• Able to work well within a team and communicate effectively.

Responsibilities

• Provide first-class customer service to guests and staff, addressing inquiries and resolving complaints professionally.
• Complete training and development requirements and engage in continued education opportunities.
• Support safety and productivity of the work area with collaborators and management.
• Maintain a clean, organized work area and ensure a safe environment.
• Communicate via radio following division protocols and coordinate with teams.
• Document incidents and prepare reports as required.

Skills

Follow instructions

Confidentiality

Customer handling

Attention to detail

Professionalism

Team player

Verbal communication

Tools

Automated currency counters

Calculator

Projector

Binding machine

Job description

Posted 2 days ago | Apply before October 24, 2026

Description

Summary:

Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

Responsibilities:

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Communicates via radio per division and position protocols
• Communicates with other team members, departments, guests and management
• Shares general and important information
• Listens to others
• Follows divisional, departmental and organizational protocols
• Maintains confidentiality, security, and integrity of data and information
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares incidents reports
• Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
• May guard facility entrances - controlling access and alarming others as necessary
• Escorts patrons or guests
• Escorts/monitors drop team and money carts when assigned to gaming facility
• May prepare temporarty visitor IDs
• Responds to security breaches
• Executes internal and external patrols of assigned areas and locations
• Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
• Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
• Handles moderately complex issues and problems and references more complex issues to higher-level staff, direct supervisor or next level manager
• Performs all other duties as assigned

Competencies:

Essential:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Ability to handle difficult customers and situations
• Must be detail-oriented
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Organizes work and assigned area logically and orderly
• Works well within a team
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Nonessential:

• Good driving record and be insurable by the Chickasaw Nation

Skills:

Essential:

• Basic Computer skills
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Nonessential:

• Proficient in use and non-use of firearms

Experience:

Nonessential:

• 1 year directly related experience