Security Officer I

FORT SILL APACHE STAFFING LLC; Lawton (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Apache Casino Hotel is seeking a Summary Security Officer I to protect assets and ensure guest safety. The role involves patrolling the property, responding to incidents, and escorting money and staff during cash-handling tasks. A valid driver’s license and the ability to obtain a gaming license are required.

Candidates should demonstrate strong communication, teamwork, and a calm demeanor under pressure, with flexibility to work varied schedules including evenings, weekends, and holidays.

Qualifications

• High school diploma or GED certificate.
• Six months’ prior experience in law enforcement, military, or civilian security services.
• Valid driver’s license and insurable status under company policy.

Responsibilities

• Protect Apache Casino Hotel assets, including currency, staff and guests, by enforcing preventative measures.
• Patrol interior and exterior areas; identify hazards, investigate incidents, and document findings.
• Escort money and staff in money-handling roles and assist with jackpot verifications.
• Provide directions and assistance to guests and team members; cooperate with law enforcement as needed.
• Maintain compliance with all policies, procedures, and regulations; prepare accurate reports.

Skills

Written & verbal communication

Customer service

Team collaboration

De-escalation

Risk assessment

Education

High school diploma or GED

Tools

Access control systems

Gaming devices

Two-way radios

Personal computers

Surveillance equipment

Job description

SummarySecurity Officer I is responsible for protection of Apache Casino Hotel assets that include but are not limited to currency, staffing, guests etc. by enforcing preventative measures. Patrolling the interior and exterior of the property and only providing property access to authorized individuals.Essential Functions:Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.Assume responsibility for the safety and wellbeing of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocolsPatrol Apache Casino Hotel buildings and parking lot; identify safety hazards and breaks in security, investigating, interviewing, and documenting all applicable incidents in accordance with internal policiesRegularly provide escorts of money and team members in money-handling positions; assist with jackpot verificationsGive directions and provide escort to guests and team members in needProvide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearingsMake detailed lost and found descriptions - people and incidentsPerform other related duties as may be assigned by reporting supervisorMust be able to obtain and maintain a Fort Sill Apache Gaming license.Must have a valid driver’s license and be insurable through the Apache Casino Hotel company policy.Regular attendance is required.Due to the cyclical nature of the casino/hospitality industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel. There is a reasonable expectation you will be scheduled on duty and/or “on-call” days, evenings, graveyards, holidays and/or weekends.Core Competencies:Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulationsMaintain a neat, clean, and well-groomed appearance (Security Officers are uniformed and badged distinctively). Uniforms must be clean and pressed at the beginning of each shiftAbility to maintain a calm demeanor during stressful situationsUnderstand and comply with the Eye, Hi, Goodbye programCompetency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work detailsAbility to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team membersDemonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needsPrepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they ariseMaintain high standards despite pressing deadlines; reinforce excellence as a fundamental priorityCapable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestlyAbility to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trustShare due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team membersAbility to operate various types of equipment used in your department, for example personal computers, printers, copy machines, telephone, photo identification systems and two-way radiosPhysical Demands and Work EnvironmentThe physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.While performing job duties the team member is regularly required to stand, walk, and sit for extended periods, and use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may occasionally work in extreme outdoor temperatures, and climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 25 pounds, and lift, move, push, pull and/or drag 100 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.Minimum Qualifications:High school diploma or GED certificateSix months’ prior experience in law enforcement, military, or civilian security servicesValid driver’s license, no major traffic infractions, and no criminal historySkills and abilities to work with personal computers, access control card systems, gaming devices, safety equipment, etc.Strong written and oral communication skills required for effective communication and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form